Teller

Peoples Bank • Gallipolis Township, OH

18d

About The Position

The Teller provides excellent customer service in accordance with Peoples Bank policies and supports branch goals through accurate transaction processing, account servicing, sales, and referrals. The role can open deposit accounts, process complex multi-step teller transactions, sell bank products and services, assist with customer maintenance requests, and resolve service issues. The Teller identifies additional customer needs and connects customers with appropriate business partners. This is a sales and service position that helps the branch achieve its goals while delivering customer service.

The position also requires maintaining customer confidentiality, balancing teller activity, following security, risk-management, and compliance standards, completing required training, and meeting the schedule set by the manager. The Teller may travel for internal education, meetings, or to cover other branches.

Requirements

• High school diploma or GED.
• At least 1 year of related customer service experience.
• Ability to work in a fast-paced environment with accuracy and close attention to detail.
• Proficiency in basic computer operations and standard applications, with the ability to learn and use job-specific software.
• Excellent verbal and written communication skills.
• Positive and professional attitude.
• Proven ability to work as part of a team.
• Trustworthy and confidential behavior.
• Daily reliable transportation.
• Ability to travel to internal education and meetings, which may involve overnight stays, and to cover other branches as needed.
• Ability to stand consistently; bending or squatting may be required depending on branch setup.
• Ability to lift up to 25 pounds consistently.

Responsibilities

• Deliver superior customer service with a friendly demeanor, a can-do attitude, and a willingness to help.
• Develop and retain the customer base; greet customers by name, understand account ownership, and respond promptly to correspondence and service issues.
• Maintain customer confidentiality and a position of trust and responsibility.
• Receive checks and cash for deposit, verify deposit amounts, and examine checks for endorsement and negotiability.
• Process complex multi-step teller transactions.
• Research customer issues, identify helpful resources, provide solutions, and follow up with customers.
• Identify customer needs and refer customers to platform associates within the branch.
• Make weekly sales calls to clients or prospects by phone or Zoom, and record activities in Salesforce.
• Meet or exceed sales and referral goals and maintain working knowledge of the bank's products and services.
• Maintain balancing and error records in accordance with policy; identify and correct outages and seek assistance with more difficult errors.
• Follow operational standards for security, risk management, and compliance.
• Complete required training on bank and branch policies and procedures.
• Work the schedule designated by the manager to support branch operations and customer needs.
• Meet Retail Branch Standards, including the dress code.
• Perform special projects as assigned.

Benefits

• 401(k) retirement plan with employer match.
• Employee stock purchase plan.
• Education assistance programs, including student loan and tuition paydown or reimbursement.
• Paid vacation.
• Paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED