Teller

Diamond Federal Credit Union • Pottstown, PA

11d • Onsite

About The Position

Diamond Credit Union is seeking full-time Tellers to provide an exceptional member experience at an assigned branch. Tellers handle members’ financial transactions efficiently and accurately while identifying ways Diamond can help members achieve their financial goals. The role emphasizes member-focused service, contributing to the community, and supporting branch development initiatives. Employees may need to travel between branch locations when needed. This position has no direct reports.

Requirements

• High school diploma or equivalent.
• One year of cash handling or customer service experience.
• Demonstrated dedication to positive, member-focused service.
• Actively support Diamond’s Commitment to Excellence.
• Good interpersonal and communication skills to handle member-related issues fairly and consistently.
• Strong organizational skills, attention to detail, and time management skills.
• Good technical skills and ability to work with multiple systems.
• Be available at 8:30 a.m. Monday through Friday.
• Be available to work until 5:15 p.m. Monday through Wednesday, and on a rotating basis until 7:15 p.m. Thursday and 6:15 p.m. Friday.
• If assigned to the Tower Branch, be available to work at 7:15 a.m. Monday through Friday.

Responsibilities

• Process daily member transactions promptly, accurately, and efficiently, including withdrawals, deposits, check cashing, transfers, credit card and line of credit advances, and savings bond redemptions.
• Operate and balance a teller drawer.
• Provide excellent service, meet or exceed member expectations, and deliver an exceptional member experience.
• Support branch development initiatives, carry out assigned branch development tactics, and meet individual goals.
• Handle and resolve member complaints, conflicts, questions, and general account inquiries effectively.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED