Teller

Byline Bank•Chicago, IL

11d•$20 - $27

About The Position

The Jr. Universal Banker assists Universal Bankers and conducts cash vault transactions accurately and promptly. The role provides sales and servicing of bank products and services, supports deposit and relationship growth, and contributes operational assistance and exceptional customer service. The employee may be asked to work at other branch locations to address business needs such as staffing shortages, high customer volume, or special events. A professional image consistent with the Byline Bank Employee Handbook is required. The position involves greeting customers, directing calls, processing teller transactions and account openings, handling cash, assisting with account service and sales, supporting customer outreach, maintaining documentation accuracy and regulatory compliance, and minimizing operational risk. The employee stays informed about applicable laws, bank policies, and competitor products and promotions.

Requirements

High school degree or GED required.
Detail oriented with excellent organizational skills.
Team player with a strong desire to learn, good leadership skills, independent judgment, discretionary thinking, and creativity; able to work in a fast-paced environment.
Working knowledge of banking regulatory requirements.
Knowledge of a wide variety of retail bank products and administrative support.
Strong time management skills and attention to detail.
Ability to communicate professionally, accurately, and clearly with internal and external stakeholders.
Ability to make sound judgments balancing customer service and risk, and to know when to escalate issues to management.
Ability to improve efficiency, cost-effectiveness, and productivity without sacrificing customer service.
Must be able to lift 30 pounds.

Nice To Haves

Some work experience preferred.
At least one year of experience as a teller or personal banker is a plus.
Bilingual proficiency in Spanish preferred.
Strong knowledge of Microsoft Office preferred.

Responsibilities

Greet customers and direct incoming calls to appropriate staff.
Process transactions and new account openings accurately, promptly, and professionally.
Identify opportunities to improve processes and customer experience, and communicate ideas to Branch Management.
Assess and handle retail customers’ banking needs, obtain and process customer and account information, and handle cash.
Assist with opening and servicing accounts and identify cross-selling opportunities for new and existing customers.
Assist Universal Bankers with calls to potential and existing customers to promote bank products and services and develop business relationships.
Provide exceptional customer service and sales support while maintaining a professional attitude.
Maintain accurate and compliant account documentation.
Minimize the risk of losses, including cash differences and other controllable losses.
Maintain current knowledge of federal and state laws and regulations and the Bank’s policies and procedures.
Process teller transactions such as deposits, withdrawals, payments, transfers, check cashing, and negotiable purchases.
Process and verify coin and currency amounts for incoming and outgoing cash shipments.
Maintain current knowledge of competitor products, services, and promotions.
Support other branch locations when requested due to business needs.
Perform other duties as assigned.