Teller

Peoples Bank • Lewisburg, WV

8d

About The Position

The Teller provides excellent customer service in accordance with Peoples Bank policies. This sales and service role supports branch goals by opening deposit accounts, processing complex multi-step teller transactions, selling bank products and services, assisting with account maintenance requests, resolving customer service issues, and identifying additional customer needs for referral to the appropriate business partner.

The role requires delivering responsive, professional service while maintaining customer confidentiality and a working knowledge of the bank’s products and services. The Teller is responsible for accurate transaction processing and balancing, following operational, security, risk management, and compliance standards, completing required training, and meeting scheduled working hours and branch standards. The position may require travel to internal education and meetings, including overnight stays in some cases, and filling in at other branches as needed.

Requirements

• High school diploma or GED.
• At least one year of related customer service experience.
• Ability to work in a fast-paced environment with a high degree of accuracy and attention to detail.
• Proficiency in basic computer operations and standard applications, with the ability to learn and navigate job-specific software.
• Excellent verbal and written communication skills.
• Positive and professional attitude.
• Ability to work as part of a team.
• Trustworthy and confidential behavior.
• Daily reliable transportation.
• Ability to stand consistently while performing the role.
• Ability to bend or squat as needed to access night drops, coin machines, vaults, ATMs, or other branch equipment.
• Ability to lift up to 25 pounds consistently.
• Ability to travel for internal education and meetings, potentially including overnight stays, and to fill in at other branches as needed.

Responsibilities

• Provide superior customer service with a friendly demeanor, positive attitude, and willingness to help.
• Develop and retain the customer base, greet customers by name, understand account ownership, and respond promptly to correspondence and customer issues.
• Keep customer business confidential and maintain a position of trust and responsibility.
• Receive checks and cash for deposit, verify deposit amounts, and examine checks for endorsement and negotiability.
• Process complex multi-step teller transactions.
• Research customer issues, identify helpful resources, offer solutions, and follow up with customers on resolution.
• Initiate conversations to uncover customer needs and refer customers to platform associates within the branch.
• Meet established referral goals and sales referral goals set by management.
• Make weekly sales calls by phone or Zoom to clients and prospects, meet branch calling goals, and record activities in Salesforce.
• Maintain a working knowledge of the bank’s products and services.
• Maintain balancing and error records in accordance with policy, identify and correct outages, and seek assistance with more difficult errors.
• Follow operational standards for security, risk management, and compliance.
• Complete required training on bank and branch policies and procedures.
• Meet scheduled working hours designated by the manager to support branch operations and customer needs.
• Meet Retail Branch Standards, including the dress code.
• Perform special projects as assigned.
• Travel to internal education and meetings, which may occasionally require an overnight stay, and fill in at other branches as needed.

Benefits

• 401(k) retirement plan with employer match.
• Employee stock purchase plan.
• Education assistance programs, including student loan and tuition paydown or reimbursement.
• Paid vacation and holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED