Teller

Carolinas Telco Federal Credit Union•Raleigh, NC

About The Position

The Teller assists members in a professional, friendly, and courteous manner while accurately processing cash and check transactions and balancing daily activity. The role also consults with members to identify and offer products and services that meet their financial needs. The Teller represents Carolinas Telco FCU, upholds its core values, follows credit union policies and federal regulations, and contributes to overall branch performance. Some travel to support other locations may be required.

Requirements

Previous customer service and cash-handling experience.
Demonstrated track record of achieving results.
Strong attention to detail.
Ability to excel in a sales and service team environment.

Responsibilities

Represent the credit union courteously and professionally, maintaining its reputation and exhibiting its core values.
Process deposits, loan payments, and cash or check withdrawals in person or by mail in compliance with credit union policies and federal regulations.
Verify transactions, monitor deposit amounts, review documents for endorsement and negotiability, and promptly detect and resolve discrepancies.
Cross-sell credit union products and services and explain offerings to members in relation to their financial needs.
Comply with federal, state, and organizational policies, procedures, and processes, including Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC) requirements.
Keep the manager informed of area activities and significant problems, and assist area personnel as required.
Complete required reports and records accurately and promptly.
Contribute to overall branch performance and strive to exceed monthly goals.
Process cash advances and savings bonds.
Order checks for members’ accounts and assist with payroll/ACH forms.
Perform file maintenance and account changes as needed.
Support other locations through travel when required.
Develop and maintain good working relationships and resolve members’ problems or questions courteously and promptly.