Teller

PNC•Pittsburgh, PA

21d•Onsite

About The Position

At PNC, employees work together to provide customers with a strong experience and contribute to an inclusive workplace. This full-time Teller role is part of PNC’s Retail Banking organization and is based at the Strip District branch in Pittsburgh, Pennsylvania. PNC describes the position as in-office and encourages candidates to confirm workplace expectations with their recruiter and hiring manager. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position. The Teller delivers customer interactions intended to support financial wellbeing and loyalty, processes a variety of customer transactions, and explains available ways to complete financial interactions. The role identifies banking opportunities and makes appropriate referrals to branch staff, engages with customers in the lobby, and uses product and procedural knowledge to resolve customer problems. The Teller follows policies and procedures and helps ensure daily teller and branch operations and maintenance transactions are accurate and efficient. The position requires customer focus and responsible management of risks in accordance with PNC’s Enterprise Risk Management Framework. The posting states that prior experience is not required and that roles at this level typically do not require a degree or significant experience or product knowledge. No degree, certification, or license is required.

Requirements

Prior experience is not required.
No degree is required; a comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
No required certification.
No required license.
Demonstrate customer focus by prioritizing customer needs and satisfaction and using that knowledge to create customized customer solutions.
Demonstrate ability to assess and manage risk in accordance with PNC’s Enterprise Risk Management Framework.

Nice To Haves

Accountability
Banking
Client loyalty
Customer experience (CX)
Customer service
Identifying opportunities
Leveraging technology
Proactive sales
Accuracy and attention to detail
Addressing customer needs
Banking products
Digital awareness
Effective communications
Fraud detection and prevention
Managing multiple priorities
Matrix management
Problem solving
Understanding customer needs

Responsibilities

Deliver a customer experience aimed at improving customers’ financial wellbeing and building loyalty.
Process a variety of customer interactions and educate customers about alternatives for their financial interactions.
Identify banking opportunities through customer conversations and refer customers to branch staff as appropriate.
Perform lobby engagement activities and position PNC products to meet customer needs.
Educate customers on options for managing financial transactions using technology, tools, and resources.
Apply product and procedural knowledge to solve customer problems.
Follow policies and procedures and demonstrate sound judgment within established limits.
Ensure teller and branch daily operations and maintenance transactions are completed efficiently and accurately.
Assess and manage risks associated with business objectives and activities in support of PNC’s Enterprise Risk Management Framework.

Benefits

Medical and prescription drug coverage, with a Health Savings Account feature, depending on eligibility
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension plan
Stock purchase plans
Dependent care reimbursement account
Back-up child and elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select fully paid programs
Wellness program with financial incentives
Maternity and/or parental leave, depending on eligibility
Up to 11 paid holidays each year, depending on eligibility
9 occasional absence days each year, unless otherwise required by law, depending on eligibility
15 to 25 vacation days each year depending on career level and years of service, depending on eligibility