Teller

S&T Bank•White Oak, OH

20d•Onsite

About The Position

Operates a customer service window and provides exceptional service across a variety of banking transactions. Suggests solutions and options, refers customers to appropriate areas of the bank, and resolves customer problems and concerns accurately and efficiently. Develops knowledge of bank products, services, policies, procedures, and computer systems while building transaction accuracy and cash-balancing skills. Supports branch goals through customer profiling, sales and service behaviors, referrals, and teamwork. The role is based at 2003 Lincoln Way, White Oak, PA 15131, and requires flexibility around branch hours: Monday–Thursday, 8:30 a.m.–5:00 p.m.; Friday, 8:30 a.m.–6:00 p.m.; and Saturday, 9:00 a.m.–12:00 p.m.

Requirements

High school diploma or equivalent basic academic education.
One to two years of general experience.
Successful completion of the retail training program.
Ability to flexibly work around branch hours, including the stated Saturday hours.
Strong interpersonal skills and the ability to work independently and as part of a team.
Ability to meet the physical demands described, including operating keypad, electronic, and office equipment; standing and sitting; lifting; typing and data entry; and close computer vision.

Responsibilities

Operate a customer service window and complete transactions accurately, efficiently, and with exceptional customer service.
Develop knowledge of bank policies, procedures, products, services, and computer systems.
Maintain a balancing rate of 85% in accordance with the Retail Policies and Procedure manual.
Identify customers, verify transaction authenticity, and follow required fraud-prevention steps, including checking balances, placing holds, and documenting identification.
Accept deposits, verify endorsements, and issue receipts.
Accept checks for cashing, identify customers, verify endorsements and balances, and refer requests to branch management for authorization when needed.
Process savings deposits and withdrawals, loan payments, and other payments.
Provide bank money orders and other customer services.
Balance the cash drawer daily and assist with ATM balancing and settlement, vault balancing, and other balancing duties as requested or applicable.
Promote bank services, answer banking questions, and direct customers to branch team members for specialized services.
Profile customers to identify needs and opportunities to expand customer relationships.
Contribute to branch goals and sales and service standards as outlined in the branch playbook and by Branch Management.
Follow professional sales and service behaviors aligned with the bank’s purpose, values, and core drivers.
Use the Sales & Service Opportunity tool to track customers introduced to a banker.
Provide night deposit, mail deposit, and safe deposit admittance services as needed.
Maintain positive relationships with customers and employees and help grow the branch by producing leads to the Personal Banker platform.
Work independently and collaboratively as a team member.
Attend and successfully complete required training, including virtual, in-person, and online training.
Perform additional duties as required.