Teller

Peoples Bank • Byesville, OH

1d

About The Position

The Teller provides excellent customer service in accordance with Peoples Bank policies. The role opens deposit accounts, processes complex multi-step teller transactions, sells bank products and services, assists customers with account maintenance, resolves customer service issues, and identifies additional customer needs to refer to appropriate business partners. This sales-and-service role helps the branch meet its goals while delivering customer service.

The position requires maintaining confidentiality, accurate transaction balancing, and compliance with operational standards for security, risk management, and bank policies. The Teller must meet the manager-designated work schedule and Retail Branch Standards, including the dress code. The role may include special projects, travel to internal education and meetings (sometimes overnight), and travel to fill in at other branches as needed.

Requirements

• High school diploma or GED.
• At least 1 year of related customer service work experience.
• Daily reliable transportation.
• Ability to work in a fast-paced environment with accuracy and close attention to detail.
• Proficiency in basic computer operations and standard applications, and ability to learn and navigate job-specific software.
• Excellent verbal and written communication skills.
• Positive and professional attitude; proven ability to work as a team player.
• Trustworthy and able to handle confidential information.
• Ability to stand consistently and bend or squat as needed to access branch equipment and areas.
• Ability to lift up to 25 pounds consistently.
• Ability to travel for internal education and meetings, potentially including overnight stays, and to other branches as needed.

Responsibilities

• Provide friendly, timely, and responsive customer service, including greeting customers by name and resolving issues.
• Develop and retain the customer base while maintaining confidentiality of customer business.
• Receive and verify checks and cash for deposit, examine checks for endorsement and negotiability, and process complex multi-step teller transactions.
• Research customer issues, identify resources and solutions, and follow up with customers on resolution.
• Identify customer needs and refer customers to branch platform associates; meet established referral goals.
• Make weekly sales calls to clients or prospects by phone or Zoom and record activities in Salesforce.
• Maintain knowledge of the bank's products and services and sell products and services as appropriate.
• Maintain balancing and error records in accordance with policy, identify and correct outages, and seek help with more difficult errors.
• Follow operational standards for security, risk management, and compliance, and complete required training.
• Work scheduled hours as designated by the manager and comply with Retail Branch Standards, including the dress code.
• Perform special projects as assigned.
• Travel to internal education and meetings, fill in at other branches as needed, and attend meetings that may require overnight stays.

Benefits

• 401(k) retirement plan with employer match.
• Employee stock purchase plan.
• Education assistance programs, including student loan and tuition paydown or reimbursement.
• Paid vacation and holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED