Teller-Floating

Renasant Bank•Louisville, MS

About The Position

Tellers process customer transactions, respond to inquiries, and identify and refer sales opportunities to bank representatives or other lines of business when appropriate. They follow bank policies and procedures, maintain accuracy and protocol, mitigate risk, and provide an exceptional customer experience as a first point of contact. The role demonstrates Renasant Bank’s Sales and Service vision through excellent service and accurate transaction processing. Senior Tellers have additional operational and sales performance goals and often provide critical backup to the Head Teller. They lead by example and serve as role models in the branch. The job may require travel for training, development opportunities, and between branches as needed.

Requirements

High school diploma or equivalent.
Ability to communicate with customers and identify opportunities to address their financial needs by recognizing cues and clues during transactions.
10-key skills.
Mathematical skills, including the ability to count cash and coin in a fast-paced environment.
Good interpersonal skills.
Effective written and verbal communication skills.
Knowledge of and ability to learn bank products and solutions.
Ability to travel for training, development opportunities, and between branches as needed.
For Senior Tellers: at least one year of successful teller experience and at least one year of previous backup Head Teller experience.

Nice To Haves

One year of teller experience and/or previous cash-handling experience.
Six months of customer service experience.

Responsibilities

Process customer transactions effectively and efficiently, including deposits, withdrawals, transfers, loan payoffs and draws, and official checks.
Recognize customer needs and refer customers to the platform for additional needs-based conversations.
Execute Renasant Bank service standards in interactions with customers and teammates.
Listen for customer issues and concerns, take ownership of them, or refer them to a branch teammate who can help.
Maintain service knowledge in conjunction with applicable regulations, policies, and procedures.
Perform daily operations, including balancing, ordering supplies, balancing the ATM and vault, and completing branch capture procedures.
Protect the bank from unnecessary risk by following compliance, risk, and operational procedures.
Stay current on regulations, policies, and procedures related to teller and other branch operations.
Assist the Head Teller with additional operational procedures as needed, including quarterly branch assessments.
May assist with coaching and mentoring and serve as an operational role model for teller teammates.
Perform other related duties as assigned.