Teller - Float

Columbia Bank•The Dalles, OR

26d•Onsite

About The Position

As the first point of contact for many clients, the Teller helps deliver Columbia Bank’s Breakthrough Client Service Standards. With guidance from the Float Manager, Branch Managers, and Assistant Branch Managers, the role ensures banking transactions are performed accurately, ethically, and in compliance with bank procedures and regulations. The Teller - Float travels within a geographic area to provide staffing support at branches that need it. The role handles client transactions and cash accurately and confidentially, including deposits, withdrawals, cash advances, payments, transfers, check cashing, and cash-drawer balancing. It also performs daily tasks that maintain branch integrity, such as balancing ATMs using double custody, processing night-drop deposits and returned mail, balancing negotiable instruments and credit-card machines, and updating lobby rate sheets and brochures. The Teller safeguards cash and ensures funds are promptly accounted for or transferred. The Teller serves internal and external clients, anticipates needs, and provides proactive solutions and problem resolution. The role requires maintaining current knowledge of Columbia Bank products, services, and changes; discussing clients’ financial needs; offering appropriate products and services; and supporting branch referral goals by identifying basic banking needs and connecting clients with the appropriate business partner. This position is fully onsite at the posted location: 316 E 3rd Street, The Dalles, OR 97058. The pay range is $20.00–$22.00 per hour. The selected candidate’s pay depends on job-related knowledge, skills, experience, education, and geographic location. The role may be eligible for performance-based incentive compensation, with details provided during recruitment.

Requirements

High school diploma or GED.
Ability to learn and comply with all bank policies, procedures, and systems.
Exceptional attention to detail and accuracy with written numbers, words, and verbal and written instructions.
Ability and willingness to build relationships with clients and other bank associates.

Nice To Haves

One year of previous banking or customer service experience.
Bilingual ability.

Responsibilities

Perform teller transactions and cash-handling functions accurately and confidentially, including deposits, withdrawals, cash advances, payments, transfers, check cashing, and cash-drawer balancing.
Travel within a geographic area to cover branches requiring staffing support.
Perform daily operational tasks that maintain branch integrity, including balancing ATMs using double custody, processing night-drop deposits and returned mail, balancing negotiable instruments and credit-card machines, and updating lobby rate sheets and brochures.
Safeguard cash in the cash drawer and ensure prompt accounting for or transfer of funds.
Interact with internal and external clients, anticipate their needs, and provide proactive solutions and problem resolution in accordance with the bank’s client service standards.
Maintain knowledge of Columbia Bank’s products and services and stay current on changes.
Discuss clients’ financial needs and identify and offer appropriate products and services.
Support branch referral goals by identifying basic banking needs and referring clients to the appropriate business partner.

Benefits

Professional development through tailored premier banker programs.
Career growth paths.
Eligible associates receive medical, dental, and vision coverage.
401(k) retirement savings plan with employer match for qualifying associate contributions.
Employee assistance program.
Life insurance.
Disability insurance.
Tuition assistance.
Mental health resources.
Identity theft protection.
Legal support.
Auto and home insurance.
Pet insurance.
Access to an online discount marketplace.
Paid vacation, sick days, volunteer days, and holidays.