Teller

PIONEER FEDERAL CREDIT UNION • Hailey, ID

8d • Onsite

About The Position

Pioneer FCU is seeking a dynamic and enthusiastic Teller for its Hailey Branch. The Teller greets and assists members and potential members with Credit Union needs, explains services, responds to problems, supports members with their financial needs, and directs them to appropriate team members. Candidates must be eligible for membership at Pioneer to obtain employment.

The position requires a significant level of trust and diplomacy, excellent public relations and communication skills, and the ability to maintain accurate records and provide professional service. Tellers have daily, weekly, or monthly goals and are held accountable for meeting them.

Requirements

• At least six months of similar or related experience.
• High school education or GED.
• Eligible for membership at Pioneer to obtain employment.
• Excellent public relations skills and knowledge of Pioneer services and products.
• Organizational skills to ensure proper recording and dissemination of required information.
• Efficiency, accuracy, and professionalism in communication.
• A significant level of trust and diplomacy, with courtesy and tact.
• Ability to work with others through extensive personal contact, including situations of a personal or sensitive nature; work may involve motivating or influencing others.
• Ability to foster sound relationships with outside companies or individuals.

Responsibilities

• Receive and process member financial transactions, including deposits, withdrawals, and loan payments.
• Sell money orders and cashier’s checks; transfer amounts from member accounts as directed and in accordance with Credit Union policies.
• Balance daily transactions and ensure cash recycler inventory is correct at closing.
• Welcome members, provide routine information about services, and escort members to appropriate locations in the branch.
• Resolve problems within their authority and refer other problems to their supervisor with recommendations.
• Look for ways to provide excellent service to members and potential members in all interactions.
• Practice overcoming objections when recommending Pioneer products and services.
• Work toward and be accountable for daily, weekly, or monthly goals.
• Gather complete and accurate member information, update account records, and maintain information in computer systems.
• Maintain appropriate records and prepare required reports.
• Act as a liaison between members and various organizations and departments.
• Help maintain Pioneer’s brand look and feel.
• Maintain working knowledge of Pioneer products and services, including electronic and video channels such as home banking, mobile banking, and my Pioneer Personal Assistant.

Benefits

• Compensation starting at $18.25, depending on experience.
• Additional compensation for fluency in Spanish.
• Dollar-for-dollar 401(k) employer match of 8% after the first year.
• Health, dental, and vision insurance; Pioneer pays at least 80% of premiums for team members and dependents.
• 12 paid holidays, including the day after Thanksgiving as Team Member Appreciation Day.
• Accrue up to 16 days of paid time off in the first year, plus birthday and work anniversary floating holidays.
• PTO accrual increases with Pioneer seniority.
• Interest-free wardrobe salary advance up to $300, available on day one.
• Interest-free technology salary advance up to $2,000.
• Interest-free wellness advance up to $1,000 for a gym membership, Peloton, or exercise equipment.
• Tuition reimbursement up to $2,300 per semester.
• Childcare reimbursement up to $100 per child per month.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED