Teller

Associated Bank • Silver Spring, WI

24d

About The Position

As a Teller at Associated Bank, you will provide exceptional customer service and support in a front-line banking role. You will accurately process transactions, identify customer needs, and promote financial solutions and services. The role offers opportunities to develop banking knowledge while contributing to a collaborative team focused on integrity and community impact. Tellers also support daily branch operations and help customers use digital and self-service banking tools.

Associated Bank encourages applications from all qualified candidates and describes its culture as inclusive, respectful, and supportive of colleague growth and development. The role requires compliance with applicable company policies, laws, and regulations, including Bank Secrecy Act requirements, and reporting suspicious activity, customer complaints, procedure violations, and ethical concerns through designated channels.

Requirements

• High school diploma or an equivalent combination of education and experience.
• Up to 2 years of demonstrated customer service experience.

Nice To Haves

• Experience in retail banking, cash handling, or financial services.

Responsibilities

• Deliver friendly, professional customer service that reflects Associated Bank’s brand promise.
• Accurately and efficiently process customer transactions while following policies and procedures.
• Identify customer needs and refer customers to colleagues for additional financial solutions.
• Promote current offers, products, and services that benefit customers.
• Answer questions and resolve customer concerns professionally and carefully.
• Support daily branch operations, including servicing vaults, night drops, and ATMs as assigned.
• Demonstrate and educate customers on digital and self-service banking tools.
• Collaborate with team members across multiple branches to ensure seamless service.
• Comply with applicable enterprise policies, procedures, laws, and regulations, including Bank Secrecy Act requirements.
• Report suspicious activity, customer complaints, procedure violations, and ethical concerns through the designated channels.

Benefits

• Retirement savings plans, including 401(k) and pension plans.
• Paid time off to volunteer in the community.
• Diversity-focused Colleague Resource Groups.
• Professional development and advancement opportunities.
• Well-being programs and incentives.
• Parental leave.
• Employee stock purchase plan.
• Military benefits.
• Personal banking, loan, investment, and insurance benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED