Teller - Float

Columbia Bank•Los Angeles, CA

12d•Onsite

About The Position

The Teller - Float is the first point of contact for many clients and helps deliver Columbia Bank's Breakthrough Client Service Standards. With guidance from the Float Manager, Branch Managers, and Assistant Branch Managers, the role performs banking transactions accurately, ethically, and in compliance with bank procedures and banking regulations. The Teller - Float travels within a geographic area to cover branches needing staffing support. The role handles client teller transactions and cash functions confidentially and accurately, including deposits, withdrawals, cash advances, payments, transfers, check cashing, and cash-drawer balancing. It also performs daily branch tasks that maintain operational integrity, such as balancing ATMs using double custody, processing night-drop deposits and returned mail, balancing negotiable instruments and credit card machines, and updating lobby rate sheets and brochures. The Teller safeguards cash and ensures funds are promptly accounted for or transferred. The position serves internal and external clients, anticipates needs, offers proactive solutions, and resolves problems in line with the bank's service standards. The Teller continually learns about the bank's products and services, discusses clients' financial needs, offers suitable products and services, and supports branch referral goals by identifying basic banking needs and referring clients to appropriate business partners. The role is fully onsite at the posted location and includes travel within a geographic area to support other branches.

Requirements

High school diploma or GED.
Ability to learn and comply with all bank policies, procedures, and systems.
Exceptional attention to detail and accuracy with written numbers, words, and verbal and written instructions.
Ability and willingness to build relationships with clients and other bank associates.

Nice To Haves

One year of previous banking or customer service experience.
Bilingual ability.

Responsibilities

Travel within a geographic area to cover branches that need staffing support.
Perform teller transactions and cash-handling functions accurately and confidentially, including deposits, withdrawals, cash advances, payments, transfers, check cashing, and cash-drawer balancing.
Complete daily tasks that maintain branch integrity, including balancing ATMs using double custody, processing night-drop deposits and returned mail, balancing negotiable instruments and credit card machines, and updating lobby rate sheets and brochures.
Safeguard money in the cash drawer and ensure prompt accounting for or transfer of funds.
Provide proactive service and problem resolution to internal and external clients in alignment with the bank's service standards.
Maintain knowledge of Columbia Bank products, services, and changes.
Discuss clients' financial needs and identify and offer appropriate products and services.
Support branch referral goals by identifying basic banking needs and referring clients to the appropriate business partner.

Benefits

Professional development through tailored premier banker programs.
Career growth paths.
Medical, dental, and vision plans for eligible associates.
401(k) retirement savings plan with employer match for qualifying associate contributions.
Employee assistance program.
Life insurance.
Disability insurance.
Tuition assistance.
Mental health resources.
Identity theft protection.
Legal support.
Auto and home insurance.
Pet insurance.
Access to an online discount marketplace.
Paid vacation, sick days, volunteer days, and holidays.
Role may be eligible for performance-based incentive compensation.