Teller

Glacier Bancorp, Inc.•Chubbuck, ID

20d•Onsite

About The Position

The Teller provides customer service and processes customer transactions at a community bank. This is a 40-hour-per-week, in-person position requiring regular on-site attendance during standard business hours. The role supports the bank’s mission of building relationships with local customers and serving the community, while contributing to a professional and collaborative branch environment. The Teller learns about bank products and services through staff meetings and training, promotes and cross-sells products and services, and supports branch promotions and activities. The role also requires adherence to company policies and procedures and applicable laws and regulations, including the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. The employee must complete assigned online training by the due date and represent the bank professionally, including maintaining confidentiality, punctuality, flexibility, and a positive attitude. The work is performed indoors in a climate-controlled shared work area with moderate noise. The position involves frequent computer use and handling routine office equipment, and may require extended hours or off-site travel when requested by management.

Requirements

High school diploma or equivalent.
High attention to detail and strong organizational skills in a fast-paced environment.
Ability to prioritize and organize a heavy workload and manage time effectively.
Ability to act professionally and demonstrate courtesy, customer service, and tact in a fast-paced, deadline-oriented environment.
Ability to work quickly and accurately under pressure, manage competing deadlines, and make decisions based on regulations, company policies, knowledge, and experience.
Ability to work independently and as part of a team.
Ability to understand and follow complex written and oral instructions.
Effective verbal and written communication skills.
Basic computer skills, including working knowledge of word processing, spreadsheets, ten-key, and general computer applications.
Working knowledge of standard office equipment.
Friendly, pleasant manner with customers and coworkers.
Good customer service skills.
Ability to handle cash and transactions.
Ability to routinely perform work indoors in a climate-controlled shared work area with moderate noise.
Ability to operate routine office equipment, including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators.
Ability to work at a computer for an average of 6–8 hours per day when necessary.
Ability to work extended hours or travel off site when required or requested by management.
Reliable and timely attendance.
Ability to climb or descend stairs in an emergency.
Close visual acuity for preparing and analyzing data and figures, transcribing, viewing a computer terminal, extensive reading, visual inspection of small defects or parts, and using measurement devices at close range.

Responsibilities

Provide courteous, respectful, superior service to internal and external customers.
Process all customer transactions accurately.
Learn bank products and services by attending staff meetings and training.
Cross-sell bank products and services to customers.
Offer the “free checking” promotion through High Performance Growth (HPG).
Work with branch management to promote “big days” by creating a theme based on the current free gift.
Work the night drop and courier bags in dual.
Greet customers when they enter the branch, acknowledging them with a smile or gesture.
Maintain regular and predictable attendance, including on-site attendance during standard business hours.
Participate in community service and bank-sponsored activities that support the bank’s mission and values.
Comply with company policies and procedures and applicable laws and regulations, including the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.
Complete assigned online training courses and achieve a passing score by the due date.
Represent the bank professionally, maintaining confidentiality, a positive attitude, punctuality, flexibility, and adaptability to bank and customer needs.
Perform additional duties as requested or assigned.