Teller (40 Hours), One California Branch

Citi • San Francisco, CA

7d • $41,600 - $51,960 • Onsite

About The Position

The Teller is an entry-level position responsible for assisting with branch activities, including day-to-day delivery of client-facing services and transaction processing, in coordination with the Customer Service function. The role aims to provide high-quality customer service and help the branch generate revenue by delivering optimal solutions.

The Teller serves as the first point of contact for Citi clients, handles banking transactions and cash, identifies opportunities to refer clients to products and services, and educates clients about Citi's digital and self-service options. The role requires adherence to bank policies, operational controls, and regulatory procedures, effective resolution or escalation of client concerns, and a working knowledge of client accounts and Citi products and services. Employees are expected to fulfill client needs while delivering an exceptional client experience, with performance measured by specific metrics.

The position also requires sound risk judgment, compliance with applicable laws and policies, ethical conduct, protection of Citi and client assets and reputation, and transparent escalation, management, and reporting of control issues. The position is full-time, with a good-faith schedule of Monday through Friday, 8:30 a.m. to 5:00 p.m., subject to change based on business needs. The primary location is San Francisco, California.

Requirements

• Demonstrated sales and customer service experience.
• Money handling experience.
• Effective problem-solving and communication skills.
• Ability to work well in a team-oriented environment.
• High school diploma or equivalent.

Nice To Haves

• Previous relevant experience preferred.

Responsibilities

• Serve as the first point of contact for Citi clients and provide a positive first impression through friendly and efficient customer service.
• Perform efficient and accurate banking transactions, including managing branch cash supply, handling incoming and outgoing cash deposits, and maintaining branch vault cash.
• Identify referral opportunities for new products and services based on clients' financial goals.
• Educate clients about digital and self-service opportunities offered by Citi.
• Follow bank policies, operational controls, and regulatory procedures to protect client and bank assets.
• Meet client needs, manage client issues and concerns, and escalate them as needed.
• Maintain working knowledge of client accounts and new and existing products and services.
• Deliver an exceptional client experience, with performance measured by specific metrics.
• Assess risk appropriately, drive compliance with applicable laws, rules, regulations, and policies, exercise sound ethical judgment, safeguard Citi and client assets and reputation, and transparently escalate, manage, and report control issues.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• 401(k)
• Life, accident, and disability insurance
• Wellness programs
• Paid time off, including vacation and sick leave
• Paid holidays
• Eligible employees may receive discretionary and formulaic incentive and retention awards

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED