Teller

Deerwood Bank•Mendota Heights, MN

20d•Onsite

About The Position

Deerwood Bank is hiring a full-time Teller for its Mendota Heights, Minnesota branch. The Teller performs teller and cash-handling work, processes deposits, checks, and payments, balances accurately, and promotes bank products and services. The role requires strong customer service, attention to detail, and adherence to bank policies and procedures. The position is scheduled Monday through Friday from 8:30 a.m. to 5:00 p.m., with rotating Saturday hours from 9:00 a.m. to noon. Saturday hours are paid at double time. Starting pay is $18.75–$20.50 per hour, depending on qualifications. Benefits are available to employees working 30 or more hours per week, beginning on the first of the month following the hire date, subject to the stated eligibility timing for the 401(k).

Requirements

Provide excellent customer service and work effectively in a team environment.
Prioritize work and make on-the-spot decisions about customer transactions, balancing customer satisfaction with potential loss or fraud exposure.
Have in-depth knowledge of bank deposit products, services, and policies.
Have basic knowledge of bank loan and investment center products.
Effectively operate required office equipment and software, including a personal computer, fax, scanner/copier, printer, phone system, applications, spreadsheets, databases, and presentation software; possess strong keyboarding skills.
Demonstrate strong interpersonal skills, attention to detail, a positive attitude, and a pleasant personality.
Have excellent oral and written communication skills.
Exercise independent judgment and demonstrate organization, workflow prioritization, adaptability, and flexibility.
Work in a fast-paced environment and learn and think quickly while maintaining a high degree of accuracy.

Nice To Haves

High school diploma or GED.
Cash-handling experience.
Customer service experience.

Responsibilities

Assist customers and staff with retail, operations, and customer service support.
Receive customer deposits for all accounts and process payments.
Verify customer balances and obtain proper identification and documentation.
Maintain currency and coin supplies in accordance with bank policy.
Maintain balancing records within acceptable limits.
Understand security equipment and follow safety precautions.
Perform branch support tasks such as verifying balances, balancing the ATM, ordering checks, documenting address changes, answering phones and questions, following safe deposit box access procedures, and performing branch capture.
Redeem savings bonds; buy and sell foreign currency; prepare cashier’s checks; and sell gift, reloadable, and temporary cards.
Process wire transfers and verify mail and night depository bags and envelopes; maintain accurate logs.
Cross-sell and introduce services in line with branch goals and regulatory guidance.
Open and close the bank following proper security procedures.
Remain alert to fraudulent activity, dishonesty, questionable behavior, or improper account handling and report concerns to appropriate bank personnel.
Perform other duties assigned by management.

Benefits

Medical insurance, including virtual telemedicine and mental health counseling
Health Savings Account
Flexible Spending Account for health, limited-purpose health, and dependent care
Dental insurance
Vision insurance
Basic and voluntary life insurance
Short-term disability insurance
Long-term disability insurance
Adoption Assistance Program
Employee Assistance Program
Paid time off (PTO)
Paid volunteer time off
Paid holidays
401(k) with company match
Financial wellness education
Free or reduced fees for banking products and services
Employee Referral Bonus