Part-Time Teller (T/Th/F/S) - Alpine

Lake Michigan Credit Union • Comstock Park, MI

5d • Onsite

About The Position

The Teller is the face of Lake Michigan Credit Union (LMCU), creating a warm and welcoming member experience while accurately processing a high volume of transactions. The role focuses on service excellence, member retention, and promoting LMCU products and services to help members meet their financial needs. Tellers are also a first line of defense against fraud and help protect LMCU and its members. They contribute to branch success through exceptional service, accurate transactions, and knowledge of LMCU products and services.

Requirements

• One to three years of similar or related experience, including preparatory experience.
• High school diploma or equivalent.

Nice To Haves

• Previous cash handling experience.
• Knowledge of financial products and services.
• Some college coursework or banking experience.

Responsibilities

• Promote a positive member experience and retention through proactive engagement and trusting relationships.
• Identify member needs and provide information and guidance about products and services aligned with their financial goals.
• Provide friendly, professional, and efficient service, and resolve conflicts or de-escalate adverse situations.
• Adhere to and champion LMCU's core values of Curious Minds, Collaborative Hearts, and Continuous Excellence.
• Accurately process basic and advanced teller transactions, including deposits, withdrawals, transfers, loan payments, check cashing, check ordering, and wire requests.
• Maintain and balance a cash drawer daily and account for all assigned, received, and disbursed cash.
• Apply risk management practices, recognize fraud red flags, and follow fraud prevention and robbery procedures.
• Comply with LMCU policies, procedures, regulatory requirements, and security protocols, including safeguards for cash and member data.
• Use consultative conversations to present relevant solutions and refer members to appropriate products and services.
• Contribute to branch goals by meeting individual referral and service targets and educating members about LMCU products.
• Continuously develop knowledge of LMCU products, services, policies, and systems through training and self-development.
• Educate members on LMCU digital platforms and stay current with branch systems, operations, and technology.

Benefits

• Weekly pay.
• Retirement savings options.
• Full-time employees receive medical coverage with prescription benefits, dental and vision coverage, HSA match, paid parental leave, and tuition reimbursement.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED