Part-Time Teller (Tu/Th/F/S) - Lowell

LMCU • Lowell, MI

10d • Onsite

About The Position

The Teller is the face of Lake Michigan Credit Union (LMCU), responsible for creating a warm and welcoming member experience while accurately processing a high volume of transactions. The role emphasizes service excellence, member retention, and promoting LMCU products and services to help members achieve their financial goals. Tellers serve as a first line of defense against fraud and help protect LMCU and its members. They contribute to branch success through exceptional service, transaction accuracy, and knowledge of LMCU products and services.

Requirements

• One to three years of similar or related experience, including preparatory experience.
• High school diploma or equivalent.

Nice To Haves

• Previous cash-handling experience.
• Knowledge of financial products and services.
• Some college coursework or banking experience.

Responsibilities

• Promote a positive member experience and retention through proactive engagement and relationship building.
• Identify member needs and provide information and guidance about products and services aligned with their financial goals.
• Provide friendly, professional, and efficient service to members.
• Resolve conflicts and de-escalate adverse situations.
• Accurately perform basic and advanced teller transactions, including deposits, withdrawals, transfers, loan payments, check cashing, check ordering, and wire requests, in accordance with LMCU policies and procedures.
• Maintain and balance a cash drawer daily, accounting for all assigned, received, and disbursed cash.
• Apply risk management practices, follow fraud-prevention guidelines and robbery procedures, and use resources and consultative conversations to identify risk and fraud indicators.
• Comply with LMCU policies, procedures, and regulatory requirements for cash handling, transactions, member data, and fraud monitoring.
• Follow security protocols to help ensure the safety of members and employees in the branch.
• Maintain in-depth knowledge of LMCU products and services and present solutions to members’ financial needs through consultative conversations.
• Identify opportunities to refer members to appropriate products and services.
• Contribute to branch goals by meeting individual referral and service targets and promoting member education.
• Improve knowledge of LMCU products, services, policies, and systems through regular training and self-development.
• Educate members about LMCU digital platforms and emerging technology.
• Stay up to date on branch systems, operations, and technology.

Benefits

• Weekly pay and retirement savings options are available to all employees.
• Full-time employees receive medical coverage with prescription benefits, dental insurance, vision insurance, HSA match, paid parental leave, and tuition reimbursement.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED