Part-Time Personal Banking Advisor (Tu/Th/F/S) - Kentwood

LMCU • Kentwood, MI

10d • Onsite

About The Position

LMCU is seeking a Personal Banking Advisor to serve as a financial consultant and advocate for new and existing consumer and business members. The role focuses on understanding members' financial needs, providing expert guidance, cross-selling relevant LMCU products, and delivering exceptional service. Responsibilities include opening accounts, processing loans, assisting with a range of financial products, and building long-term member relationships. The position requires consultative skills, attention to detail, strong verbal and written communication, critical thinking, and a commitment to meeting individual and branch goals.

The advisor builds trust and rapport, educates members about products and services, identifies solutions while mitigating risks, resolves conflicts professionally, and ensures accurate, timely follow-up and compliance with policies and regulatory requirements. The advisor also contributes to branch growth and community outreach, refers members to other LMCU departments, mentors peers, participates in organizational initiatives, and supports branch operations, including transactions, vault responsibilities, and supervisor duties during Saturday shifts or peak times.

Requirements

• Three to five years of similar or related experience, including preparatory experience.
• High school diploma or equivalent.
• Michigan Resident Producer Credit Insurance License for Michigan-based employees; external candidates without current licensure must pass the licensing examination and provide proof of certification within 90 days of hire.
• Ability to become registered through NMLS and obtain county notary certification.
• Strong interpersonal and communication skills.
• Ability to process consumer and business accounts and loans accurately.
• Proven ability to meet sales targets and contribute to branch goals.
• Strong problem-solving and conflict-resolution skills, including the ability to handle challenging situations calmly and professionally.
• Adaptability and flexibility in responding to changing branch needs.

Nice To Haves

• Additional coursework or banking experience.

Responsibilities

• Establish trust and rapport with members and provide personalized, consultative service.
• Educate members about LMCU products and services and identify appropriate cross-selling opportunities.
• Use critical thinking to find solutions that meet members' needs while mitigating risks.
• Build member relationships and provide high-quality service that supports retention and satisfaction.
• Resolve conflicts and de-escalate difficult situations with professionalism, empathy, and care.
• Prioritize and organize tasks, complete timely follow-ups, and maintain accuracy in member dealings.
• Follow LMCU policies, regulatory requirements, and security standards when processing transactions and handling sensitive data.
• Accurately process consumer and business accounts, loans, credit cards, second mortgages, HSA or IRA accounts, and other business account products.
• Meet individual sales and customer service targets and contribute to branch goals.
• Represent LMCU at sponsored community events and employer group sessions.
• Refer members to Mortgage, Wealth, Premier, Insurance, Treasury, and Commercial services as appropriate.
• Mentor and coach peers by sharing best practices for referrals, product knowledge, and sales techniques.
• Participate in LMCU projects, initiatives, and culture, and uphold its core values and service standards.
• Adapt to changing branch needs and contribute to problem-solving in a dynamic work environment.
• Assist with branch operations, including processing transactions, vault responsibilities, and supervisor duties during Saturday shifts or other peak times.

Benefits

• Weekly pay.
• Retirement savings options.
• Full-time employees receive medical coverage, including prescription coverage, dental coverage, vision coverage, HSA match, paid parental leave, and tuition reimbursement.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: High school or GED