Registration Associate, Part-Time (M, TH, F)
About The Position
The Registration Associate communicates with patients, families, physicians, clinical staff, and insurance companies to gather information and verify insurance coverage in support of patient care and hospital account payment. The role also works with the Appeals department to help overturn claim denials and provides registration, clerical, and billing support, which may include scheduling, chart creation, charge entry, scanning, and point-of-service collections. The position interviews patients and families to collect accurate demographic and financial information; enters and verifies registration and billing data; explains financial requirements; collects payments when required; and supports accurate, compliant claims. It serves as a liaison between patients and department staff, helps communicate wait times and delays, and maintains medical records and patient confidentiality. Additional duties may include scheduling, administrative office support, release of medical information, department meetings, and helping teammates with complex tasks and training. The listed schedule is Monday from 10:00 AM to 2:00 PM, Thursday from 4:00 PM to 8:00 PM, and Friday from 8:00 AM to 12:00 PM. The position may require schedule flexibility, work on nights, weekends, and holidays, and travel to support multiple locations or departments.
Requirements
- At least 1 year of experience in healthcare or related clerical, accounting, or customer service work; a bachelor’s degree or equivalent education may be considered in lieu of experience.
- High school diploma or equivalent.
- Understanding of and familiarity with medical terminology.
- Basic knowledge of Microsoft Windows and Word.
- Strong verbal and written communication skills.
- Demonstrated arithmetic and mathematical problem-solving skills.
- Excellent customer service skills.
- Ability to multitask and willingness to work a flexible schedule, including nights, weekends, and holidays.
- Ability to travel as needed to support multiple locations or departments.
- Ability to maintain a high level of customer service while covering any location.
Nice To Haves
- College degree.
- 1 year of experience in registration.
- Certified Patient Account Representative (CPAR) or Certified Healthcare Access Associate (CHAA).
- Experience using patient registration systems, insurance verification systems, and/or Medicaid portals.
Responsibilities
- Communicate with patients, families, physicians, clinical staff, and insurance companies to obtain information and verify insurance.
- Interview patients and families to obtain complete demographic and financial information and ensure required forms and questionnaires are completed.
- Enter information for registration, billing, patient tracking, charge capture, and reconciliation efficiently.
- Verify insurance coverage and validate authorizations when applicable.
- Explain financial requirements and collect or post deposits and deductible amounts as required.
- Capture accurate, compliant information to support clean claims and prevent denials and delayed payments.
- Serve as a liaison between patients and department staff by answering questions, communicating procedures and delays, offering assistance, and relaying messages.
- Escalate immediate patient or family needs to appropriate leaders or clinical team members.
- Communicate wait times by updating schedulers and patient information tools as appropriate.
- Maintain medical records and confidentiality, including creating charts, filing paperwork, and handling correspondence with providers.
- Provide release of medical information as required.
- Support daily administrative operations, including opening and closing procedures, front-office supplies, and mail distribution.
- Schedule patient appointments and contact physician offices to resolve discrepancies.
- Coordinate scheduling for procedures, provider visits, and resource use.
- Attend department meetings and participate in committees or quality and service improvement teams as appropriate.
- Assist supervisors and managers by serving as a resource to teammates, helping with complex tasks, and providing on-the-job training.
- Prescreen doctors’ orders for new patients in clinic settings to ensure appointment completeness and appropriateness.
- In applicable clinic settings, prepare case-review materials for court and coordinate subpoenas and billing for expert testimony.
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What This Job Offers
Job Type
Part-time
Education Level
High school or GED
