Part Time Registration Associate

Children's Healthcare of Atlanta

8d•Onsite

About The Position

The Registration Associate communicates with patients, families, physicians, clinical staff, and insurance companies to obtain information and verify insurance, supporting quality patient care and payment of hospital accounts. The role collaborates with the Appeals department to help overturn claim denials and provides registration, clerical, and billing support, including scheduling, chart creation, charge entry, scanning, and point-of-service collections. The position gathers accurate demographic and financial information, enters data for registration and billing, verifies coverage and authorizations, explains financial requirements, and collects payments when required. It also supports patient communication, medical record maintenance, release of information, scheduling, and daily administrative operations. Depending on the setting, responsibilities may include prescreening orders, preparing court case-review materials, and coordinating subpoenas and billing for expert testimony.

Requirements

One year of experience in healthcare or related clerical, accounting, or customer service work; a bachelor’s degree or equivalent education may be considered in lieu of experience.
High school diploma or equivalent.
Familiarity with medical terminology.
Basic knowledge of Microsoft Windows and Word.
Strong verbal and written communication skills.
Arithmetic and mathematical problem-solving skills.
Excellent customer service skills.
Ability to multitask and work a flexible schedule, including nights, weekends, and holidays.
Ability to travel as needed to support multiple locations or departments.
Ability to maintain a high level of customer service while covering any location.

Nice To Haves

College degree.
One year of registration experience.
Certified Patient Account Representative (CPAR) or Certified Healthcare Access Associate (CHAA).
Experience using patient registration systems, insurance verification systems, and/or Medicaid portals.

Responsibilities

Communicate with patients, families, physicians, clinical staff, and insurance companies to obtain information and insurance verification.
Interview patients and families to obtain complete demographic and financial information and ensure required forms and questionnaires are completed.
Enter data for registration, billing, patient tracking, charge capture, and reconciliation efficiently.
Verify insurance coverage and validate authorizations when applicable.
Explain financial requirements and collect or post deposits and deductible amounts as required.
Capture accurate, compliant data to support clean claims and prevent denials and delayed payments.
Serve as a liaison between patients, families, and department staff by communicating procedures and delays, answering questions, relaying messages, and escalating immediate needs.
Communicate wait times by updating schedulers and patient information tools as appropriate.
Maintain medical records and patient confidentiality, including creating charts, filing encounter paperwork, and sending correspondence to providers.
Provide release of medical information as required.
Assist with administrative duties and office opening and closing, supplies, mail, and daily business operations.
Schedule appointments, process referrals, and contact physician offices to resolve discrepancies.
Coordinate scheduling for procedures, provider visits, and use of resources.
Attend department meetings and participate in committees or multidisciplinary quality and service improvement teams as applicable.
Support teammates by helping with complex tasks, providing on-the-job training, and contributing to staff workflow and development.
Prescreen new-patient orders in clinic settings to ensure appointment completeness and appropriateness.
In applicable clinic settings, prepare case-review materials for court and coordinate subpoenas and billing for expert testimony.