Admitting/Registration Clerk, Part-time

Hopedale Medical Complex•Hopedale, IL

2d•$16 - $18•Onsite

About The Position

The Admitting/Registration Clerk serves as one of the first points of contact for patients and visitors at Hopedale Medical Complex. The role supports a positive patient experience by accurately and efficiently collecting patient demographic, insurance, and financial information. The clerk greets patients and visitors, answers telephone calls, completes patient registration, verifies and documents insurance information, collects payments, and assists patients and families with questions about hospital services and financial responsibilities. The ideal candidate is professional, compassionate, detail-oriented, and communicates effectively with patients and families, including in stressful or sensitive situations. This is a part-time position with varying shifts based on departmental needs. Shifts may be 5:30 a.m.–2:00 p.m. or 2:00 p.m.–10:00 p.m.; rotating weekends are part of the schedule. Flexibility to work both shifts and rotating weekends is required. Work is performed primarily in the hospital registration/admitting area, with frequent interaction with patients, families, visitors, physicians, and hospital staff. The role may involve exposure to individuals with various illnesses and medical conditions, and employees must follow applicable infection prevention, safety, confidentiality, and HIPAA requirements. Employment is contingent on successfully completing required pre-employment screening, including federal and state criminal background checks and drug and alcohol screening. Hopedale Medical Complex tests for illegal and legal substances, including cannabis (THC).

Requirements

High school diploma or equivalent required.
Previous medical office, hospital registration, admitting, or healthcare reception experience required.
Knowledge of medical terminology required.
Knowledge of patient registration and documentation procedures required.
Knowledge of basic insurance procedures and third-party medical insurance requirements required.
Strong computer skills and proficiency with Microsoft Office and other computer-based systems required.
Excellent verbal and written communication skills.
Strong customer service and interpersonal skills.
Excellent attention to detail and organizational skills.
Ability to accurately collect, enter, review, and maintain confidential patient information.
Strong problem-solving and analytical skills.
Ability to remain professional and courteous when interacting with patients and families in stressful situations.
Ability to work independently with general supervision.
Ability to prioritize tasks and manage multiple responsibilities in a fast-paced healthcare environment.
Ability to maintain strict confidentiality and comply with HIPAA and hospital policies.
Flexibility to work both listed shifts and rotating weekends.
Ability to communicate effectively in person and by telephone; read and accurately interpret patient information, insurance documents, forms, computer screens, and written instructions.
Ability to use a computer, telephone, scanner, copier, and other standard office equipment.
Ability to remain seated or standing for extended periods as required by patient volume and departmental needs.
Ability to maintain attention to detail in a busy environment with frequent interruptions and safely navigate the hospital and registration areas.

Nice To Haves

Some college coursework preferred.
Ability to type approximately 35–45 words per minute preferred.

Responsibilities

Greet patients, visitors, and guests professionally and courteously.
Answer and screen incoming telephone calls, assess the nature and urgency of inquiries, and direct calls to the appropriate department or staff member.
Register patients and accurately enter demographic, insurance, and billing information into the CPSI computer system.
Research missing or incomplete information and obtain required signatures and documentation.
Verify and update patient information as needed.
Explain hospital registration, billing, and financial procedures to patients and their representatives.
Provide information about billing, patient rights, the complaint process, visiting hours, and other hospital policies.
Distribute hospital-specific literature and educational materials as appropriate.
Collect and accurately record patient payments, and forward appropriate information to the Patient Accounts Department.
Review and maintain orders received from referring physician offices.
Prepare estimates of patient financial responsibility and communicate expected payment amounts to patients.
Maintain knowledge of HMC payment policies, payment options, and financial assistance programs.
Assist patients and families with questions about insurance coverage, billing procedures, and financial responsibilities.
Maintain patient confidentiality and comply with HIPAA requirements.
Keep registration and waiting areas clean, organized, and welcoming.
Order and maintain department supplies as needed.
Interact professionally, compassionately, and respectfully with patients, families, visitors, physicians, and coworkers.
Maintain accurate and timely documentation in accordance with hospital policies and procedures.
Perform other related duties as assigned.