Registration Associate (Full-Time, M-F)

Children's Healthcare of Atlanta

About The Position

The Registration Associate communicates with patients, families, physicians, clinical staff, and insurance companies to collect information and verify insurance, supporting quality patient care and timely payment of hospital accounts. The role may collaborate with the Appeals department to help overturn claim denials and provides registration, clerical, and billing support, including scheduling, chart creation, charge entry, scanning, and point-of-service collections. The associate gathers accurate demographic and financial information, enters registration and billing data, verifies coverage and authorizations, explains financial requirements, and collects required payments. The role also supports patient communication, medical record maintenance, appointment coordination, release of medical information, and daily administrative operations. Depending on the clinic setting, duties may include prescreening orders and supporting court-related case reviews, subpoenas, and billing for expert testimony. The position is scheduled Monday through Friday, 8:00 AM to 5:00 PM, with a day shift. The job description also states that the employee must be willing to work a flexible schedule, including nights, weekends, and holidays, and may need to travel to support multiple locations or departments.

Requirements

One year of experience in healthcare or related clerical, accounting, or customer service work; a bachelor’s degree or equivalent education may be considered in lieu of experience.
High school diploma or equivalent.
Familiarity with medical terminology.
Basic knowledge of Microsoft Windows and Word.
Strong verbal and written communication skills.
Demonstrated arithmetic and mathematical problem-solving skills.
Excellent customer service skills.
Ability to multitask and willingness to work a flexible schedule, including nights, weekends, and holidays.
Ability to travel as needed to support multiple locations or departments and maintain customer service standards at any location.

Nice To Haves

College degree.
One year of experience in registration.
Certified Patient Account Representative (CPAR) or Certified Healthcare Access Associate (CHAA) credential.
Experience using patient registration systems, insurance verification systems, and/or Medicaid portals.

Responsibilities

Communicate with patients, families, physicians, clinical staff, and insurance companies to obtain information and insurance verification.
Interview patients and families to gather complete demographic and financial information and ensure required forms and questionnaires are completed.
Enter data for registration, billing, patient tracking, charge capture, and reconciliation efficiently.
Verify insurance coverage and validate authorizations when applicable.
Explain financial requirements and collect or post deposits and deductible amounts as required.
Capture accurate, compliant data to support clean claims and prevent denials or delayed payments.
Serve as a liaison between patients and department staff by answering questions, communicating procedures and delays, relaying messages, and escalating immediate needs.
Keep schedulers and patient information tools updated regarding wait times.
Maintain medical records and patient confidentiality, including creating charts, filing paperwork, and mailing or faxing correspondence as needed.
Provide release of medical information as required.
Support daily administrative operations, including opening and closing procedures, managing front-office supplies, and receiving and distributing mail.
Schedule patient appointments, process referrals, and contact physician offices to resolve discrepancies.
Coordinate scheduling for procedures, provider visits, and resources.
Attend department meetings and participate in committees or multidisciplinary quality and service improvement teams as appropriate.
Support the Supervisor and/or Manager by helping teammates with complex tasks, providing on-the-job training, and contributing to staff workflow and development.
Prescreen new-patient orders in clinic settings to confirm appointments are appropriate and complete.
In applicable clinic settings, prepare case-review materials for court and coordinate subpoenas between the court system, Child Protection Center, and legal department; facilitate billing for expert testimony.