Part-Time Teller (Tu/Th/F/S) - Lowell

Lake Michigan Credit Union • Lowell, MI

8d • Onsite

About The Position

The Teller is the face of LMCU, creating a warm and welcoming member experience while accurately processing a high volume of transactions. The role focuses on service excellence, member retention, and promoting LMCU products and services to help members meet their financial needs. Tellers also serve as a first line of defense against fraud and help protect LMCU and its members. They contribute to branch success through exceptional service, accurate transactions, and knowledge of LMCU products and services.

Requirements

• At least one year and up to three years of similar or related experience, including preparatory experience.
• High school diploma or equivalent.

Nice To Haves

• Previous cash handling experience.
• Knowledge of financial products and services.
• Some college coursework or banking experience.

Responsibilities

• Promote member retention through proactive engagement and trusting relationships.
• Identify member needs and provide information and guidance about products and services aligned with their financial goals.
• Provide friendly, professional, and efficient service to members.
• Resolve conflicts and de-escalate adverse situations.
• Process basic and advanced teller transactions, including deposits, withdrawals, transfers, loan payments, check cashing, check ordering, and wire requests.
• Maintain and balance a cash drawer daily, accounting for all cash assigned, received, and disbursed.
• Apply risk management practices, follow fraud-prevention guidelines and robbery procedures, and identify red flags for fraud.
• Comply with LMCU policies, procedures, and regulatory requirements when handling cash, processing transactions, managing member data, and monitoring for fraudulent activity.
• Follow security protocols to help ensure the safety of members and employees in the branch.
• Maintain in-depth knowledge of LMCU products and services and present solutions to members’ financial needs through consultative conversations.
• Identify opportunities to refer members to appropriate products and services, and contribute to branch goals by meeting individual referral and service targets.
• Continuously develop knowledge of LMCU products, services, policies, and systems through training and self-development.
• Educate members about LMCU digital platforms and emerging technology, and stay current on branch systems, operations, and technology.

Benefits

• Weekly pay.
• Retirement savings options.
• Full-time employees receive medical coverage with prescription benefits, dental and vision coverage, HSA match, paid parental leave, and tuition reimbursement.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED