Part-Time Teller (M/W/F/S) - Hudsonville

Lake Michigan Credit Union • Hudsonville, MI

3d • Onsite

About The Position

The Teller is the face of LMCU, creating a warm and welcoming member experience while accurately processing a high volume of transactions. The role focuses on service excellence, member retention, and promoting LMCU products and services to help members achieve their financial goals. Tellers are a first line of defense against fraud and help protect LMCU and its members. They support branch success through exceptional service, accurate transactions, and knowledge of LMCU products and services.

Requirements

• A minimum of one year up to three years of similar or related experience, including preparatory experience.
• High school diploma or equivalent.

Nice To Haves

• Previous cash handling experience.
• Knowledge of financial products and services.
• Some college coursework or banking experience.

Responsibilities

• Promote positive member experiences and retention through proactive engagement and relationship-building.
• Identify member needs and provide information and guidance about products and services aligned with their financial goals.
• Provide friendly, professional, and efficient service to members.
• Resolve conflicts and de-escalate adverse situations to reach positive outcomes.
• Accurately process basic and advanced teller transactions, including deposits, withdrawals, transfers, loan payments, check cashing, check ordering, and wire requests.
• Maintain and balance a cash drawer daily, accounting for all assigned, received, and disbursed cash.
• Apply risk management practices, recognize fraud indicators, and follow fraud prevention and robbery procedures.
• Comply with LMCU policies, procedures, and regulatory requirements for cash handling, transaction processing, member data, and fraud monitoring.
• Follow security protocols to help ensure the safety of members and employees in the branch.
• Maintain in-depth knowledge of LMCU products and services and present solutions to members' financial needs.
• Identify and refer members to appropriate products and services based on their needs.
• Contribute to branch goals by meeting individual referral and service targets and promoting member education.
• Build knowledge of LMCU products, services, policies, and systems through training and self-development.
• Educate members about LMCU digital platforms and emerging technology.
• Stay current on branch systems, operations, and technology to provide accurate and efficient service.

Benefits

• Weekly pay.
• Retirement savings options.
• Full-time employees receive comprehensive health coverage, including medical with prescription coverage, dental, vision, and HSA match.
• Full-time employees receive paid parental leave.
• Full-time employees receive tuition reimbursement.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED