Part-Time Teller (M/W/F/S) - Robbins Rd.

Lake Michigan Credit Union • Grand Haven, MI

9d • Onsite

About The Position

The Teller is the face of LMCU, creating a warm and welcoming member experience while accurately processing a high volume of transactions. The role focuses on service excellence, member retention, and promoting LMCU’s products and services to help members achieve their financial goals. Tellers are the first line of defense against fraud and help protect LMCU and its members. They contribute to branch success by providing exceptional service, maintaining transaction accuracy, and using their knowledge of LMCU products and services to address members’ financial needs.

This is a part-time, fully on-site position at the Robbins Rd. location, with a Monday/Wednesday/Friday/Saturday schedule indicated in the job title.

Requirements

• One to three years of similar or related experience, including preparatory experience.
• High school diploma or equivalent.

Nice To Haves

• Previous cash-handling experience and knowledge of financial products and services preferred.
• Some college coursework or banking experience is a plus.

Responsibilities

• Promote a positive member experience and retention through proactive engagement and trusting relationships.
• Identify and address member needs by providing information and guidance about relevant products and services.
• Provide friendly, professional, and efficient service to members.
• Resolve conflicts and de-escalate adverse situations to achieve positive outcomes.
• Accurately process basic and advanced teller transactions, including deposits, withdrawals, transfers, loan payments, check cashing, check ordering, and wire requests.
• Maintain and balance a cash drawer daily, accounting for all cash assigned, received, and disbursed.
• Apply risk management practices, follow fraud prevention guidelines and robbery procedures, and identify red flags through appropriate resources and consultative conversations.
• Comply with LMCU policies, procedures, and regulatory requirements for cash handling, transactions, member data, and fraud monitoring.
• Follow security protocols to help ensure the safety of members and employees in the branch.
• Maintain in-depth knowledge of LMCU products and services and present relevant solutions to members’ financial needs.
• Identify opportunities to refer members to appropriate products and services and contribute to branch goals by meeting individual referral and service targets.
• Educate members about LMCU digital platforms and emerging technology.
• Continuously develop knowledge of LMCU products, services, policies, systems, branch operations, and technology through training and self-development.

Benefits

• Weekly pay.
• Retirement savings options.
• Full-time employees receive medical coverage with prescription coverage, dental and vision coverage, HSA match, paid parental leave, and tuition reimbursement.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED