Teller

Renasant Bank•Kosciusko, MS

22d

About The Position

Tellers process customer transactions, respond to customer inquiries, and identify and refer sales opportunities to other bank representatives or lines of business when appropriate. They follow bank policies and procedures, complete transactions accurately, mitigate risk, and provide an exceptional customer experience as the first point of contact in the branch. The role supports Renasant Bank’s Sales and Service vision through excellent service and accurate transaction processing. Senior Tellers have additional operational and sales performance goals and often serve as back-up to the Head Teller. They lead by example and act as role models for other teller teammates. The duties described represent the normal level of work and may be supplemented or modified as business needs arise.

Requirements

High school diploma or equivalent required.
Ability to communicate with customers and identify opportunities to help with their financial needs by recognizing cues and clues during transactions.
10-key skills.
Mathematical skills, including the ability to count cash and coin in a fast-paced environment.
Good interpersonal skills.
Effective written and verbal communication skills.
Knowledge of bank products and solutions, with the ability to learn them.
Ability to travel for training, other development opportunities, and between branches as needed.
For Senior Tellers: at least 1 year of successful teller experience.
For Senior Tellers: at least 1 year of previous back-up Head Teller experience.

Nice To Haves

1 year of teller experience and/or previous cash-handling experience preferred.
6 months of customer service experience preferred.

Responsibilities

Process customer transactions effectively and efficiently, including deposits, withdrawals, transfers, loan payoffs and draws, and official checks.
Identify customer needs and cues during transactions and refer customers to the platform for additional needs-based conversations.
Apply Renasant Bank service standards in interactions with customers and teammates.
Listen to customer issues and concerns, resolve them when possible, or refer them to a branch teammate who can help.
Maintain service knowledge in conjunction with applicable regulations, policies, and procedures.
Complete daily operations, including balancing, ordering supplies, balancing the ATM and vault, and performing branch capture procedures.
Follow compliance, risk, and operational procedures to protect the bank from unnecessary risk.
Stay current on regulations, policies, and procedures related to teller and other branch operations.
Assist the Head Teller with additional operational procedures as necessary, including quarterly branch assessments.
May assist with coaching and mentoring and serve as an operations role model for teller teammates.
Perform other related duties as assigned.