Teller

PNC•Fort Lee, NJ

21d•$17 - $29•Onsite

About The Position

As a Part Time Teller within PNC's Metro Market and Commuter Region, the employee will be based in Fort Lee, New Jersey. This in-office role delivers customer experiences intended to improve customers' financial wellbeing and build loyalty while increasing share of wallet. The Teller processes a variety of customer interactions, educates customers about financial transaction alternatives, identifies banking opportunities, and makes appropriate referrals. The Teller engages with customers in the lobby, positions PNC products to meet their needs, and explains options for managing financial transactions using technology, tools, and resources. The role applies product and procedural knowledge to resolve customer problems and follows policies and procedures, exercising sound judgment within established limits. It also ensures teller and branch daily operations and maintenance transactions are completed efficiently and accurately.

Requirements

Demonstrate appropriate knowledge, skills, and abilities for the role.
Prior experience is not required.
No degree is required; comparable combinations of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.

Nice To Haves

Preferred skills include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
Relevant competencies include accuracy and attention to detail, addressing customer needs, banking products, digital awareness, effective communications, fraud detection and prevention, managing multiple priorities, matrix management, problem solving, and understanding customer needs.

Responsibilities

Deliver customer experiences that support customers’ financial wellbeing and loyalty while increasing share of wallet.
Process a variety of customer interactions and educate customers about alternatives for financial interactions.
Identify banking opportunities during customer interactions and make appropriate referrals to branch staff.
Perform lobby engagement activities and position PNC products to meet customer needs.
Educate customers on managing financial transactions using technology, tools, and resources.
Apply product and procedural knowledge to solve customer problems.
Adhere to policies and procedures and demonstrate sound judgment within established limits.
Ensure teller and branch daily operations and maintenance transactions are completed efficiently and accurately.

Benefits

Medical and prescription drug coverage, with a Health Savings Account feature, depending on eligibility.
Dental and vision options, depending on eligibility.
Employee life insurance.
401(k) with PNC match.
Pension and stock purchase plans.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select programs that are fully paid.
Wellness program with financial incentives.
Parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
Seven occasional absence days each year, unless otherwise required by law.
Part-time employees accrue vacation based on hours worked, including overtime, in the current calendar year; accrued time can be used after 90 days of service.