Teller

Community Financial System, Inc.•South Hero, VT

20d•Onsite

About The Position

The Teller is a frontline representative of Community Bank, N.A., delivering a welcoming, accurate, and customer-focused banking experience. The position processes routine financial transactions, maintains cash accuracy, and assists customers with everyday banking needs. Tellers listen to understand customer needs, explain relevant products, services, and digital tools, and refer customers to appropriate branch partners. The role requires attention to detail, compliance with security and regulatory standards, and a commitment to customer service and branch operations. Tellers may support other nearby branches to help maintain staffing and service levels, and must attend training, meetings, and professional development activities as required. The position is 25 hours per week.

Requirements

High school diploma or GED.
Ability to complete internal teller and product training.
Ability to attend a 5–7-day initial training program, which may involve overnight travel depending on distance.
Reliable transportation.
Excellent interpersonal, listening, and communication skills.
Strong attention to detail and accurate, proficient math skills.
Clear thinking, sound judgment, and ability to stay focused in a fast-paced environment.
Ability to follow procedures, prioritize tasks, and maintain confidentiality.
Comfort using computers, digital tools, standard office applications, and banking systems.
Ability to build trust, demonstrate professionalism, and maintain composure in sensitive or involved customer situations.
Ability to identify customer needs and direct them to appropriate bank products and services.
Must demonstrate the company’s core values of Integrity, Humility, Teamwork, and Excellence.
Ability to work flexible hours based on branch needs.
Ability and willingness to travel to nearby branches and to training sessions, meetings, professional development programs, and company-sponsored events as required.
Applicants must be at least 18 years old.

Nice To Haves

Prior customer service and/or banking experience.
Demonstrated ability to work directly with customers in a service or problem-solving capacity.

Responsibilities

Welcome customers and serve as a professional first point of contact in the branch.
Process deposits, withdrawals, payments, and check cashing accurately, including verifying customer identity and available funds.
Listen to customers’ needs and provide information on banking services, products, and digital tools.
Refer customers to appropriate team members or specialists for additional services and more complex needs.
Assist with routine inquiries and concerns, escalating complex issues as appropriate.
Support lobby management, customer flow, and routine branch operations.
Answer incoming calls promptly and professionally, directing inquiries or providing assistance.
Collaborate with branch colleagues and contribute to a positive, inclusive, and respectful work environment.
Participate in branch meetings, training, and professional development opportunities.
Balance the cash drawer and perform teller transactions accurately.
Protect customer and bank information and follow security, authentication, and dual-control procedures.
Watch for suspicious transactions or behaviors, follow fraud-prevention procedures, and escalate concerns.
Follow branch operating standards, including opening and closing procedures, cash handling, and documentation requirements.
Support audits, reviews, and regulatory requests as needed, and comply with applicable laws, policies, procedures, and internal controls.
Travel to other branches as needed to support staffing and service levels.
Perform other related duties as assigned.

Benefits

11 paid holidays
Paid vacation
Medical insurance
Vision insurance
Dental insurance
401(k) with generous match
Pension
Tuition reimbursement
Banking discounts
Potential for annual merit increase
Applicable initial-training travel expenses, such as mileage and lodging, covered or reimbursed