Teller

KeyBank•Webster, NY

1d•Onsite

About The Position

As a Teller at KeyBank, you provide in-person service to new and existing clients in a branch, welcoming them and assisting with account transactions and servicing needs. You identify and resolve client issues, listen for financial wellness needs, and connect clients with a Banker for more in-depth conversations. You help clients use financial wellness tools and available banking channels, while delivering accurate, secure service and supporting their financial goals. The position is based at the Webster, New York branch and includes Saturday work as directed by management.

Requirements

High school diploma, GED, or equivalent business experience.
Experience in a client service role.
Experience handling cash.
General understanding of PCs, Windows-based applications, and calculators.
Knowledge of client accounts and sound judgment when handling client interactions and transactions.
Strong sales and service skills.
Strong work ethic and high integrity.
Excellent time management skills.
Ability to process cash transactions accurately and securely, maintain organized records, and balance a cash drawer.
Ability to identify and resolve client service issues.
Understanding of banking regulations and security procedures, including awareness of fraud detection and prevention.
Ability to collaborate effectively with teammates.
Ability to occasionally operate a motor vehicle with a valid driver's license.

Nice To Haves

Notary license.

Responsibilities

Provide a strong, welcoming client experience and engage attentively with clients and teammates.
Perform teller functions efficiently and accurately in an in-person branch setting.
Identify and resolve client servicing issues, escalating them when appropriate.
Listen for clients’ financial wellness needs and transition them to a Banker when appropriate.
Help clients pursue financial goals using financial wellness tools and appropriate bank resources.
Present products and services and educate clients about available access channels, including ATM, online, and telephone banking.
Attend in-person morning huddles and end-of-day debriefs.
Follow compliance, audit, and security procedures and balance the cash drawer within guidelines.
Maintain knowledge of product guides, fees, and policies.
Work Saturdays as directed by management.
Comply with KeyBank policies and procedures, act professionally and ethically, avoid conflicts of interest, and act in the best interests of clients and Key.
Perform other assigned duties, which may change or be added.