Teller

Indiana Members Credit Union•Indianapolis, IN

20d•Onsite

About The Position

As a Teller at Indiana Members Credit Union, you will serve as a primary point of contact for members and help provide a positive, efficient banking experience. You will process financial transactions accurately and securely, maintain cash-handling procedures, follow regulatory compliance standards, and provide information about credit union products and services to support member satisfaction and retention. The position requires attention to detail, communication, and relationship-building skills. The work takes place in a retail branch. The role has no supervisory responsibilities and may involve standing or sitting for extended periods, viewing a computer monitor, handling and operating equipment or objects, reaching, and carrying or lifting up to 25 pounds. Travel is minimal to none. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Duties may change at any time and the listed responsibilities are not necessarily comprehensive.

Requirements

High school diploma, GED, or equivalent.
Previous cash-handling and customer-service experience.
Fluent in English.
Basic computer and technology skills.
Attention to detail, adaptability, flexibility, and organizational skills.
Excellent interpersonal and customer-service skills.
Honesty, accountability, and ability to maintain confidentiality.

Nice To Haves

Skill in using a core system, CRM, and imaging systems after training is completed.

Responsibilities

Process member transactions, including deposits, withdrawals, loan and credit card cash advances, loan and credit card payments, money orders, cashier checks, and corporate checks.
Cross-sell products, update member accounts, and handle member problems and complaints.
Process wire transfers and complete payroll deduction and direct deposit forms.
Access safe deposit boxes when applicable.
Handle and maintain the security of large amounts of cash.
Communicate with back-office departments for assistance and member requests.
Open and close accounts and certificates.
Create or order ATM and debit cards for members.
Process stop payments and print member statements and account histories.
Perform remote capture of checks.
Balance the cash drawer daily.
Assist with night deposits and ATM deposits.
Perform other branch duties, which may include counting cash deliveries, balancing the ATM, filing, keeping the teller area and branch clean and organized, helping with end-of-day duties, and stocking lobby supplies.