Teller

Indiana Members Credit Union•Muncie, IN

23d•Onsite

About The Position

As a Teller at Indiana Members Credit Union, you will serve as a primary point of contact for members and help provide a positive, efficient banking experience. You will accurately and securely process financial transactions, maintain cash-handling integrity, and follow regulatory compliance standards. You will also identify members’ needs and share information about the credit union’s products and services to support member satisfaction and retention. Attention to detail and strong communication skills are important for building trust and lasting member relationships. This position is based in a retail branch. The work may involve extended periods of standing or sitting and viewing a computer monitor, handling equipment and objects, reaching, and carrying or lifting up to 25 pounds. Travel is minimal to none. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

High school diploma, GED, or equivalent.
Previous cash-handling and customer-service experience.
Fluency in English.
Basic computer and technology skills.
Attention to detail, adaptability, flexibility, and organizational skills.
Excellent interpersonal and customer-service skills.
Honesty, accountability, and the ability to maintain confidentiality.
Ability to use the core system, CRM, and imaging tools after training is completed.

Responsibilities

Process member transactions, including deposits, withdrawals, loan and credit card cash advances, loan and credit card payments, money orders, cashier’s checks, and corporate checks.
Cross-sell products, update member accounts, and address member problems and complaints.
Process wire transfers and complete payroll deduction and direct deposit forms.
Access safe deposit boxes when applicable.
Handle and maintain the security of large amounts of cash.
Communicate with back-office departments for assistance and member requests.
Open and close accounts and certificates.
Create or order ATM and debit cards for members.
Process stop payments and print member statements and account histories.
Perform remote capture of checks.
Balance the cash drawer daily.
Assist with night deposits and ATM deposits.
Perform other branch duties, which may include counting cash delivery, balancing the ATM, filing, keeping the teller area and branch clean and organized, helping with end-of-day duties, and stocking lobby supplies.
Provide information about the credit union’s products and services to members.