Teller

MRA Recruiting Services•Dublin, OH

19d•$16 - $20•Onsite

About The Position

BMI Federal Credit Union (BMI FCU) is a not-for-profit financial cooperative that provides banking services to its member-owners and aims to improve the financial well-being of its members and community. The Teller provides solutions to members’ financial needs by explaining Credit Union products and services, cross-selling products to meet member needs, and performing basic transactions according to BMI FCU service standards. The role calls for an enthusiastic, friendly, knowledgeable approach to building rapport with members, and includes other related duties as assigned. The position may require travel to assigned branch locations. The role is based in an office environment at 6165 Emerald Parkway, Dublin, Ohio. It is approximately 40 hours per week, with flexibility required during weekday branch hours and rotating Saturday hours. Employees who work a Saturday receive time off during the week.

Requirements

High school degree, GED, or equivalent.
Basic math skills.
Ability to work a varied work schedule.
Customer-service focus.
Excellent verbal and written communication and interpersonal skills.
Ability to balance multiple tasks and changing priorities.
High attention to detail.
Strong analytical and problem-solving skills.
Ability to work effectively in a team environment.
Proficiency in Microsoft Office, including Excel, general computer programs, and general office equipment.
Professional demeanor.
Ability to receive and maintain confidential information.
Ability, with or without reasonable accommodation, to sit, walk, stand, use hands to manipulate, handle, feel, and control items or equipment; reach with hands and arms; talk and hear; see and read, write, and interpret text, spreadsheet, and graphical documents; and occasionally lift and move objects weighing up to 15 pounds.

Nice To Haves

Previous cash-handling and customer-service experience.

Responsibilities

Process member transactions, including deposits, withdrawals, fund transfers, and wire transfers.
Answer basic account inquiries using members’ account histories in the data processing system.
Assist members with account process changes.
Develop, strengthen, and deepen member relationships.
Manage an individual cash drawer and post daily cash transactions to and from the vault.
Balance daily work.
Evaluate members’ needs and explain Credit Union services and products; identify cross-selling opportunities and track performance.
Assist members with access to safe deposit boxes.
Forward completed ACH and ATM items and debit and credit card disputes, and process stop-payment requests that do not involve fraud.
Provide operational support across servicing platforms used by Member Services, including online account-opening fulfillments, Remote Deposit Capture processing, and other quality-control support functions as needed.
Conduct quality control for internal processes performed within Member Services and other departments as needed.
Follow BMI FCU policies and procedures and comply with applicable federal regulations, including the Bank Secrecy Act, Anti-Money Laundering regulations, USA Patriot Act, Office of Foreign Asset Control requirements, Regulation CC, and Right to Financial Privacy Act.