Teller

Columbia Bank • Roseburg, OR

6d • $18 - $21 • Onsite

About The Position

The Teller is often the first point of contact for bank clients and helps deliver Columbia Bank’s Breakthrough Client Service Standards. Guided by the Branch Manager and Assistant Branch Manager, the role performs banking transactions accurately, ethically, confidentially, and in compliance with bank procedures and regulations. Tellers also maintain and strengthen client relationships through meaningful conversations that uncover financial needs and identify appropriate products and services.

The role supports daily branch operations and risk management by accurately handling cash and other transactions, maintaining the integrity of branch processes, and safeguarding funds. Tellers keep current on Columbia Bank’s products, services, and changes, provide proactive solutions to clients, and refer clients to appropriate business partners.

Requirements

• High school diploma or GED.
• Ability to learn and comply with bank policies, procedures, and systems.
• Exceptional attention to detail and accuracy with written numbers, words, and verbal and written instructions.
• Ability and willingness to build relationships with clients and bank associates.

Nice To Haves

• One year of previous banking or customer service experience.
• Bilingual ability.

Responsibilities

• Perform teller transactions and cash-handling functions accurately and confidentially, including deposits, withdrawals, cash advances, payments, transfers, check cashing, and balancing the cash drawer.
• Perform and support daily tasks that maintain branch integrity, such as balancing the ATM using double custody, processing night-drop deposits, balancing negotiable instruments and the credit card machine, processing returned mail, and updating lobby rate sheets and brochures.
• Mitigate risk by safeguarding cash in the drawer and promptly accounting for or transferring funds.
• Interact with internal and external clients, anticipate their needs, and provide proactive solutions and problem resolution in accordance with the bank’s service standards.
• Maintain knowledge of Columbia Bank’s products and services and stay current on changes.
• Discuss clients’ financial needs and offer appropriate products and services.
• Support branch referral goals by identifying basic banking needs and referring clients to the appropriate business partner.

Benefits

• Competitive incentive plan and possible performance-based incentive compensation.
• Professional development through tailored premier banker programs.
• Career growth opportunities.
• Medical, dental, and vision plans for eligible associates.
• 401(k) retirement savings plan with employer match for qualifying associate contributions.
• Employee assistance program.
• Life insurance.
• Disability insurance.
• Tuition assistance.
• Mental health resources.
• Identity theft protection.
• Legal support.
• Auto and home insurance.
• Pet insurance.
• Access to an online discount marketplace.
• Paid vacation, sick days, volunteer days, and holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED