Teller - Float
About The Position
The Teller - Float is often the first point of contact for clients and helps deliver Columbia Bank’s Breakthrough Client Service Standards. With guidance from the Float Manager, Branch Managers, and Assistant Branch Managers, the role performs banking transactions accurately, ethically, confidentially, and in compliance with bank procedures and regulations. The position also travels within a geographic area to provide staffing support at branches. The Teller performs cash-handling and teller transactions; supports daily tasks that maintain branch integrity; safeguards and accounts for funds; and provides proactive client service and problem resolution. The role requires building knowledge of the bank’s products and services, identifying clients’ financial needs, offering appropriate products and services, and referring basic banking needs to the appropriate business partner.
Requirements
- High school diploma or GED.
- Ability to learn and comply with bank policies, procedures, and systems.
- Exceptional attention to detail and accuracy with written numbers, words, and verbal and written instructions.
- Ability and willingness to build relationships with clients and bank associates.
Nice To Haves
- One year of previous banking or customer service experience.
- Bilingual ability.
Responsibilities
- Perform teller transactions and cash-handling functions accurately and confidentially, including deposits, withdrawals, cash advances, payments, transfers, check cashing, and cash-drawer balancing.
- Perform and support daily branch-integrity tasks, such as using double custody when balancing the ATM, processing night-drop deposits, balancing negotiable instruments and the credit-card machine, processing returned mail, and updating lobby rate sheets and brochures.
- Safeguard cash in the drawer and ensure prompt accounting for or transfer of funds.
- Interact with internal and external clients, anticipate their needs, and provide proactive solutions and problem resolution consistent with the bank’s client-service standards.
- Continuously develop knowledge of Columbia Bank products and services and stay current on changes.
- Discuss and uncover clients’ financial needs to identify and offer appropriate products and services.
- Support branch referral goals by identifying basic banking needs and referring clients to the appropriate business partner.
- Travel within a geographic area to cover branches requiring staffing support.
Benefits
- Professional development through tailored premier banker programs.
- Career growth paths.
- Comprehensive healthcare coverage, including medical, dental, and vision plans, for eligible associates.
- 401(k) retirement savings plan with employer match for qualifying associate contributions.
- Employee assistance program.
- Life insurance.
- Disability insurance.
- Tuition assistance.
- Mental health resources.
- Identity theft protection.
- Legal support.
- Auto and home insurance.
- Pet insurance.
- Access to an online discount marketplace.
- Paid vacation, sick days, volunteer days, and holidays.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
