Teller

PNC•Copley Township, OH

18h•$30,000 - $50,000•Onsite

About The Position

As a Teller within PNC's Retail Branch Banking organization at the Montrose Branch Office in Akron, Ohio, you will deliver a customer experience focused on improving financial wellbeing and building customer loyalty. You will process customer interactions, explain financial transaction options, identify banking opportunities, and make appropriate referrals to branch staff. The role is based in-office, and PNC does not provide employment visa sponsorship or participate in STEM OPT for this position. You will use product and procedural knowledge to address customer problems, engage customers in the lobby, and help them use technology, tools, and resources to manage their finances. You will follow policies and procedures, exercise sound judgment within established limits, and ensure teller and branch daily operations and maintenance transactions are completed accurately and efficiently. The position is incentive eligible, with payment based on company, business, and/or individual performance.

Requirements

Prior experience is not required.
No university or college degree, high school diploma, GED, or significant experience or product knowledge is typically required for primary duties at this level.
A comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
Demonstrate appropriate knowledge, skills, and abilities for the role, including customer focus and risk management.
No required certifications.
No required licenses.
No required or preferred language assessments.

Nice To Haves

Accountability
Banking
Client loyalty
Customer experience (CX)
Customer service
Identifying opportunities
Leveraging technology
Proactive sales
Accuracy and attention to detail
Addressing customer needs
Banking products
Digital awareness
Effective communications
Fraud detection and prevention
Managing multiple priorities
Matrix management
Problem solving
Understanding customer needs

Responsibilities

Deliver a customer experience aimed at improving financial wellbeing and building loyalty while increasing share of wallet.
Process a variety of customer interactions and educate customers about alternatives for financial interactions.
Identify banking opportunities through meaningful conversations and refer customers to branch staff as appropriate.
Perform lobby engagement activities and position PNC products to meet customers' needs.
Educate customers on options for managing financial transactions using technology, tools, and resources.
Apply product and procedural knowledge to solve customer problems.
Adhere to policies and procedures and demonstrate sound judgment within established limits.
Ensure teller and branch daily operations and maintenance transactions are completed efficiently and accurately.
Assess and manage risks associated with business objectives and activities in accordance with PNC's Enterprise Risk Management Framework.

Benefits

Medical and prescription drug coverage, with a Health Savings Account feature, subject to eligibility.
Dental and vision options, subject to eligibility.
Employee and spouse/child life insurance, subject to eligibility.
Short- and long-term disability protection, subject to eligibility.
401(k) with PNC match, subject to eligibility.
Pension and stock purchase plans, subject to eligibility.
Dependent care reimbursement account and back-up child/elder care, subject to eligibility.
Adoption, surrogacy, and doula reimbursement, subject to eligibility.
Educational assistance, including select programs that are fully paid.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
9 occasional absence days each year, unless otherwise required by law, depending on eligibility.
15 to 25 vacation days each year depending on career level and years of service, subject to eligibility.