Teller

PNC • Hermitage, PA

21d • Onsite

About The Position

As a full-time Teller in PNC's Retail organization, the employee is based at the Hermitage branch in Hermitage, Pennsylvania. The role delivers customer experiences designed to support customers' financial wellbeing and loyalty while increasing share of wallet. It handles a variety of customer interactions, educates customers about financial transaction options, identifies banking opportunities, and makes referrals as appropriate. The Teller also supports efficient and accurate teller and branch operations while following policies and procedures and exercising sound judgment within established limits.

PNC describes itself as an in-office company and encourages candidates to discuss workplace expectations with their recruiter and hiring manager. PNC will not provide employment visa sponsorship or participate in STEM OPT for this position.

Requirements

• Demonstrate appropriate knowledge, skills, and abilities for the role.
• Prior experience is not required.
• No degree, required certification, or required license is listed.

Nice To Haves

• Preferred skills include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
• Competencies include accuracy and attention to detail, addressing customer needs, banking products, digital awareness, effective communications, fraud detection and prevention, managing multiple priorities, matrix management, problem solving, and understanding customer needs.
• Comparable combinations of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.

Responsibilities

• Deliver customer experiences aimed at improving financial wellbeing and creating loyalty while increasing share of wallet.
• Process a variety of customer interactions and educate customers about alternatives for their financial interactions.
• Identify banking opportunities through meaningful customer conversations and make appropriate referrals to branch staff.
• Perform lobby engagement activities to connect with customers and position PNC products to meet their needs.
• Educate customers on managing financial transactions by leveraging technology, tools, and resources.
• Apply product and procedural knowledge to solve customer problems.
• Follow policies and procedures and demonstrate sound judgment within established limits.
• Ensure teller and branch daily operations and maintenance transactions are completed efficiently and accurately.

Benefits

• Medical and prescription drug coverage, including a Health Savings Account feature
• Dental and vision options
• Employee and spouse/child life insurance
• Short- and long-term disability protection
• 401(k) with PNC match
• Pension and stock purchase plans
• Dependent care reimbursement account
• Back-up child and elder care
• Adoption, surrogacy, and doula reimbursement
• Educational assistance, including select fully paid programs
• Wellness program with financial incentives
• Maternity and/or parental leave
• Up to 11 paid holidays each year
• 9 occasional absence days each year, unless otherwise required by law
• 15 to 25 vacation days each year, depending on career level and years of service

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed