Full Time Teller - Elmont

FourLeaf Career•Elmont, NY

About The Position

The Teller contributes to branch success by delivering exceptional member experiences, processing financial transactions accurately and efficiently, and building lasting member relationships. The role involves sharing product knowledge, identifying member needs, recommending relevant FourLeaf products and services, and referring members to platform staff or business partners when appropriate. Availability Monday through Saturday is required. The role supports branch operations and compliance by following established policies, procedures, and banking regulations; managing teller-line and drive-up traffic; assisting members with requests; participating in branch opening and closing procedures; and maintaining required controls, reconciliations, and reports. The Teller also contributes to individual, branch, Retail Banking, and organizational goals by meeting or exceeding assigned performance goals and metrics.

Requirements

High school diploma or GED.
1–4 years of customer service and cash handling experience.
PC, Windows, and internet proficiency.
Detail orientation and strong organizational skills.
Superior member service, excellent communication, and time-management skills.
Availability Monday through Saturday.

Responsibilities

Process financial transactions accurately and efficiently using FourLeaf systems, including deposits, withdrawals, payments, bank checks, money orders, gift cards, and applicable Speed Deposit and Night Drop transactions.
Make sound transaction decisions in accordance with policies, procedures, and regulatory requirements, including determining check holds under funds availability policy.
Identify risk indicators and refer escalations to supervisors when necessary.
Manage teller-line and drive-up traffic to limit member wait times.
Welcome members, cultivate relationships, identify member needs, recommend relevant products and services, and refer members to platform staff or business partners as appropriate.
Assist with lobby management by checking in with members waiting for platform services.
Process requests that can be handled at the teller line, such as printing debit cards and submitting fraud claims and disputes.
Participate in branch opening and closing procedures, daily reporting, audit tasks, and dual-control processes.
Maintain controls, reconciliations, and reports, including verifying currency and balancing an individual cash box or cash recycler (TCR), and completing daily reports, CTRs, and SARs.
Stay current with and follow policies, procedures, and banking regulations, including Bank Secrecy Act, Anti-Money Laundering, and Office of Foreign Asset Control requirements.
Identify and handle existing and emerging risks and fraud trends to minimize exposure to members and FourLeaf.
Contribute to individual, branch, Retail Banking, and organizational goals by meeting or exceeding assigned performance goals and metrics.