Full Time Teller - Elmont

FourLeaf Federal Credit Union•Town of Hempstead, NY

About The Position

The Teller contributes to branch success by delivering exceptional member experiences, processing financial transactions accurately and efficiently, and fostering lasting member relationships. The role involves sharing product knowledge, identifying member needs, recommending suitable FourLeaf products and services, and referring members to platform or business partners when appropriate. Availability Monday through Saturday is required. The Teller processes deposits, withdrawals, payments, bank checks, money orders, gift cards, and applicable Speed Deposit and Night Drop transactions. The role also supports teller-line and drive-up traffic management, lobby assistance, routine branch operations, compliance, risk identification, and achievement of individual and organizational performance goals.

Requirements

High school diploma or GED.
1–4 years of customer service and cash-handling experience.
PC, Windows, and internet proficiency.
Detail orientation, strong organizational skills, excellent member service, strong communication, and time-management skills.
Availability Monday through Saturday.

Responsibilities

Process financial transactions accurately and efficiently using FourLeaf systems and established policies and procedures, including deposits, withdrawals, payments, bank checks, money orders, gift cards, and applicable Speed Deposit and Night Drop transactions.
Make decisions in accordance with policies, procedures, and regulatory banking requirements, including decisions about check holds under the funds availability policy.
Identify risk red flags and escalate concerns to supervisors when necessary.
Manage teller-line and drive-up traffic to limit waiting times.
Build member relationships, deliver exceptional service, identify member needs, and recommend beneficial products and services.
Refer members to platform staff or business partners for further assistance with banking needs.
Welcome members as they enter the branch and assist with lobby management by checking in with members waiting for platform services.
Process requests handled at the teller line, such as printing debit cards and submitting fraud claims and disputes.
Participate in branch opening and closing procedures, daily reports, audit tasks, and dual-control activities.
Maintain required controls, reconciliations, and reports, including currency verification, balancing an individual cash box or cash recyclers (TCR), daily reports, CTRs, and SARs.
Stay current with and comply with policies, procedures, and banking regulations, including Bank Secrecy Act, Anti-Money Laundering, and Office of Foreign Asset Control requirements.
Identify and handle existing and emerging risks and fraud trends to minimize exposure to members and FourLeaf.
Contribute to individual, branch, Retail Banking, and organizational goals by meeting or exceeding assigned performance goals and metrics.