Full-time Teller

KeyBank • Elkhart, IN

10d • Onsite

About The Position

The Teller provides in-person client service at a KeyBank branch, welcoming new and existing clients and assisting with account transactions and servicing needs. The role includes identifying and resolving service issues, listening for financial wellness needs, and connecting clients with a Banker for more in-depth financial conversations. Tellers help clients pursue financial goals by using financial wellness tools and sharing information about bank products and access channels.

The position is responsible for performing teller functions efficiently and accurately, maintaining and balancing a cash drawer within guidelines, and following compliance, audit, and security procedures. The Teller stays current on product guides, fees, and policies; attends in-person morning huddles and end-of-day debriefs; and works Saturdays as directed by management. Other duties may be assigned. The role is based in a branch and requires prolonged standing and frequent use of hands, along with occasional bending and lifting.

Requirements

• High school diploma, GED, or equivalent business experience.
• Experience in a client service role.
• Experience handling cash.
• General understanding of PCs, Windows-based applications, and calculators.
• Knowledge of client accounts and the bank’s business, with sound judgment in client interactions and transactions.
• Strong sales and service skills.
• Strong work ethic and high level of integrity.
• Excellent time-management skills.
• Ability to accurately and securely process cash transactions, including deposits and withdrawals, and balance a cash drawer.
• Ability to identify and resolve client servicing issues efficiently.
• Ability to understand and follow banking regulations and security procedures.
• Ability to identify client financial needs and promote relevant banking products and services.
• Ability to collaborate effectively with teammates.
• Ability to occasionally operate a motor vehicle with a valid driver’s license.

Nice To Haves

• Notary license.

Responsibilities

• Provide a strong client experience by being present and attentive with every client and teammate.
• Perform teller functions efficiently, effectively, and accurately in an in-person branch setting.
• Identify and resolve client servicing issues, escalating them as needed.
• Listen for financial wellness opportunities during client conversations and transition clients to a Banker when appropriate.
• Assist clients in achieving financial goals through financial wellness tools and appropriate bank resources.
• Present products and services and educate clients about available access channels, including ATM, Online Banking, and Telephone Banking.
• Process cash transactions accurately and securely, maintain organized records, and balance the cash drawer within guidelines.
• Follow compliance, audit, security, and banking procedures, including awareness of fraud detection and prevention.
• Review and maintain knowledge of product guides, fees, policies, and current offerings.
• Attend and participate in in-person morning huddles and end-of-day debriefs.
• Work Saturdays as directed by management.
• Comply with KeyBank policies and procedures, act professionally and ethically, avoid conflicts of interest, and act in the best interests of clients and Key.
• Perform other duties as assigned.

Benefits

• Incentive compensation, which may include production, commission, and/or discretionary incentives.
• Eligible for company benefits; specific benefits are not listed in the posting.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED