Teller
About The Position
As a full-time Teller in PNC's Retail Banking organization, the employee will be based at the Park and Grant Branch in Tucson, Arizona. The role delivers customer experiences intended to improve customers' financial wellbeing and loyalty while increasing their share of wallet. Tellers process a variety of customer interactions, explain financial transaction options, identify banking opportunities, make appropriate referrals, and use product and procedural knowledge to resolve customer problems. The position is in-office. Spanish fluency is preferred. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position. Candidates should be customer-focused and manage risks associated with their objectives and activities in alignment with PNC's Enterprise Risk Management Framework. A university or college degree, high school diploma, GED, significant experience, and prior product knowledge are not typically required for primary duties. Prior experience is not required; a comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree. PNC offers a range of benefits, subject to eligibility, including health coverage, insurance, retirement and stock plans, care and education assistance, wellness programs, and paid time off.
Requirements
- Prior experience is not required.
- Demonstrate appropriate knowledge, skills, and abilities for the role.
- Apply accuracy and attention to detail, customer service, effective communication, problem-solving, fraud detection and prevention, and the ability to manage multiple priorities.
- A comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
Nice To Haves
- Spanish speaking fluency is preferred.
- Preferred skills include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
Responsibilities
- Deliver a customer experience aimed at improving financial wellbeing and loyalty while increasing share of wallet.
- Process a variety of customer interactions and educate customers on available financial transaction alternatives.
- Identify banking opportunities during customer interactions and make appropriate referrals to branch staff.
- Perform lobby engagement activities and position PNC products to meet customer needs.
- Educate customers on options for managing financial transactions using technology, tools, and resources.
- Apply product and procedural knowledge to solve customer problems.
- Follow policies and procedures and exercise sound judgment within established limits.
- Complete teller and branch daily operations and maintenance transactions efficiently and accurately.
- Assess and manage risks associated with business objectives and activities in accordance with PNC's Enterprise Risk Management Framework.
Benefits
- Medical and prescription drug coverage, including a Health Savings Account feature
- Dental and vision options
- Employee and spouse/child life insurance
- Short- and long-term disability protection
- 401(k) with PNC match
- Pension and stock purchase plans
- Dependent care reimbursement account
- Back-up child and elder care
- Adoption, surrogacy, and doula reimbursement
- Educational assistance, including select fully paid programs
- Wellness program with financial incentives
- Maternity and/or parental leave
- Up to 11 paid holidays each year
- 9 occasional absence days each year, unless otherwise required by law
- 15 to 25 vacation days each year, depending on career level and years of service
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
