Teller

Peoples Bank • Mt Vernon, OH

23d

About The Position

The Teller provides excellent customer service in accordance with Peoples Bank policies. This sales and service role processes complex teller transactions, opens deposit accounts, assists with account maintenance, sells bank products and services, and resolves customer service issues. The Teller identifies additional customer needs and refers customers to appropriate business partners while supporting branch goals and providing customer service.

The role requires maintaining confidentiality, accuracy, operational security, risk management, and compliance standards. The Teller must meet scheduled working hours and Retail Branch Standards, complete required training, and may perform special projects as assigned. Travel is required to attend internal education and meetings, potentially including overnight stays, and to fill in at other branches as needed.

Requirements

• High school diploma or GED.
• At least one year of related customer service experience.
• Ability to work in a fast-paced environment with accuracy and close attention to detail.
• Proficiency in basic computer operations and standard applications, with the ability to learn and navigate job-specific software.
• Excellent verbal and written communication skills.
• Positive and professional attitude.
• Proven ability to work as a team player.
• Trustworthy and confidential behavior.
• Daily reliable transportation.
• Ability to stand consistently while performing the role.
• Ability to bend or squat as needed to access branch equipment and areas such as night drops, coin machines, vaults, and ATMs.
• Ability to lift up to 25 pounds consistently.
• Ability to travel for internal education and meetings, potentially including overnight stays, and to fill in at other branches as needed.

Responsibilities

• Deliver superior customer service with a friendly demeanor and willingness to help.
• Develop and retain the customer base, respond promptly to customer correspondence and issues, and maintain knowledge of account ownership.
• Keep customer business confidential.
• Receive checks and cash for deposit, verify deposit amounts, and examine checks for endorsement and negotiability.
• Process complex multi-step teller transactions.
• Research customer issues, identify solutions and helpful resources, and follow up with customers on resolutions.
• Initiate conversations to uncover customer needs and refer customers to branch platform associates.
• Make weekly sales calls to clients or prospects by phone or Zoom, record activities in Salesforce, and meet calling goals.
• Meet or exceed sales referral goals set by management.
• Maintain a working knowledge of the bank's products and services.
• Maintain balancing and error records in accordance with policy, identify and correct outages, and seek assistance with difficult errors as needed.
• Follow operational standards for security, risk management, and compliance.
• Complete required bank and branch policy and procedure training.
• Meet scheduled working hours as designated by the manager.
• Meet Retail Branch Standards, including the dress code.
• Perform special projects as assigned.
• Travel to internal education and meetings, which may include overnight stays, and fill in at other branches as needed.

Benefits

• 401(k) retirement plan with employer match.
• Employee stock purchase plan.
• Education assistance programs, including student loan and tuition paydown or reimbursement.
• Paid vacation and holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED