Part Time Teller (20 hours)

TruNorth Bank•Peabody, MA

52d•$20 - $23

About The Position

The Part Time Teller provides responsive, high-quality customer service while performing teller transactions and related branch duties. The role supports customer relationships by responding to requests and complaints, identifying service issues, maintaining knowledge of bank products and services, and recognizing opportunities to suggest other bank services. The Teller processes customer transactions, supports branch and bank goals, follows operational and security controls, and ensures that cash and transactions are accurately accounted for. The anticipated schedule is Saturdays from 8:45 a.m. to 1:15 p.m. and Tuesdays and Wednesdays from 9:00 a.m. to 5:15 p.m.

Requirements

High school diploma or GED.
Computer skills.
Ability to perform each essential duty satisfactorily.

Nice To Haves

Cash handling experience.
Knowledge of Microsoft products.
Customer service experience.
Fluency in a second language.

Responsibilities

Provide high levels of customer service and maintain service standards.
Identify customer servicing issues and help resolve them to retain customer relationships.
Respond to customer requests, problems, and complaints, handing matters off to the appropriate person when applicable.
Maintain working knowledge of bank products and services and recognize potential customer needs.
Identify opportunities to suggest or cross-sell bank services.
Process deposits, withdrawals, payments, cash, checks, and credit card advances.
Participate in individual, team, and bank goals set by the branch manager.
Follow internal controls and policies for audit, dual control, security, regulatory compliance, cash limits, and robbery procedures.
Ensure BSA procedures are followed.
Answer phone and in-person account inquiries.
Account for money in the individual cash drawer and balance transactions daily.
Help prevent fraud by adhering to bank policies and procedures.
Follow branch security procedures in the HFG security manual.
Work in a constant state of alertness and in a safe manner.