Teller (32581)

UK Credit Union•Lexington, KY

21d•Onsite

About The Position

The Teller is the first point of contact for UK Credit Union members, providing financial services and support. The role processes transactions, assists with account inquiries, and educates members about products that meet their financial needs. Tellers contribute to member satisfaction through accurate, timely, and professional service while supporting the credit union’s operational and compliance requirements. This position is on-site at the Reynolds Road location in Lexington, Kentucky, and reports to the Teller Supervisor and Branch Sales Manager III.

Requirements

High school diploma or equivalent required.
Strong customer service and communication skills.
Ability to accurately process financial transactions.
Proficiency in financial software and Microsoft Office applications.
Ability to multitask and manage time effectively.
Professionalism in interactions.
Integrity in decision-making and compliance practices.
Commitment to teamwork and collaboration.
Accountability for meeting performance goals and deadlines.
Adaptability to changing policies and regulatory requirements.

Nice To Haves

Six months of similar or related experience preferred.
Experience in customer service and cash handling preferred.

Responsibilities

Provide account services to members in a friendly, professional, accurate, and timely manner.
Receive, process, and record deposits, withdrawals, check cashing, and loan payments.
Handle night deposits, cashier’s checks, money orders, and savings bonds.
Follow transaction guidelines to safeguard members and the credit union when processing account requests.
Reconcile cash drawers using cash-handling equipment and established balancing procedures.
Securely maintain cash and currency supplies, and count and package currency and coins.
Process excess cash and mutilated currency according to standard procedures.
Identify member needs and cross-sell credit union services, including loans, savings plans, and other financial products.
Refer members to Financial Services Officers or other specialists for additional product and service recommendations.
Comply with internal policies, procedures, board-established guidelines, and applicable federal, state, and local banking regulations.
Maintain confidentiality of member and employee information.
Assist in resolving member concerns and escalate issues when necessary.
Take on additional duties as needed to support team success.