Teller

City Bank•Idalou, TX

21d

About The Position

The Front Line Teller performs a variety of lobby and drive-through service transactions for customers in a professional, timely, and efficient manner, following established bank policies and procedures. The role represents the bank courteously, provides accurate customer service, maintains an organized teller window and adequate supplies, and protects cash and other assets through required security practices. The teller also responds to customer inquiries, helps customers identify relevant bank products and services, and performs assigned opening, closing, ATM, and safe-deposit-area duties where applicable.

Requirements

Attention to detail.
Excellent communication skills.
Knowledge of bank products and services.
Ability to provide professional and accurate customer service and recognize customers’ needs.

Responsibilities

Represent the bank in a courteous and professional manner.
Process customer transactions promptly, efficiently, and accurately in accordance with bank policies and procedures.
Prepare and organize the teller window before scheduled opening times, maintain adequate supplies, and keep the work area organized.
Maintain security awareness, safeguard teller cash by securing drawers and computers, and maintain appropriate cash levels.
Accept cash and checks for deposit, verify deposit amounts, and examine checks for endorsement and negotiability.
Cash checks and make withdrawals from savings and checking accounts after verifying signatures and account balances.
Receive mortgage, installment, commercial, and other loan payments; verify amounts due and collect applicable late charges.
Cash checks for non-bank customers after verifying identification and obtaining required approval.
Assist with night depository bags and envelopes, dropped bags, and bank-by-mail deposits.
Issue cashier’s checks and prepare cash advance requests with proper authorization; balance and transmit cash advances daily.
Maintain MC/EMV supplies and redeem E/EE/I savings bonds for customers.
Accept stop-payment requests on ACH items and checks and process them according to procedure.
Accept and exchange foreign currency through a corresponding bank.
Enter Monetary Instrument Log information in the Teller system for cash purchases of monetary instruments starting at $3,000.
Enter Currency Transaction information in the Teller system for cash transactions at or above the applicable thresholds stated in the posting ($5,000 or $10,000).
Prepare wire transfer requests according to procedure.
Balance the teller window daily and provide a signed teller tape to the supervisor confirming daily balancing.
Perform opening and closing responsibilities when assigned.
Set up preauthorized transactions and direct deposits, and process address changes.
Respond to customer account inquiries professionally and provide copies of statements.
Verify incoming cash shipments under dual control when requested.
Maintain ATMs daily where applicable, including handling deposits, balancing, replenishing cash, and replenishing supplies.
Manage safe-deposit-vault access where applicable: admit customers after signature comparison, provide access using the guard key and customer key, secure access doors, and escort customers out.
Answer phones and emails in a friendly and professional manner.
Review items scanned into Teller Capture for accuracy.
Know, understand, and locate policies and procedures related to teller operations and customer service.