Teller

First Interstate BancSystem • Rapid City, SD

20d • Onsite

About The Position

The Teller is responsible for daily teller transactions in the branch lobby and drive-up locations. The position delivers outstanding client service and develops and maintains client relationships by recognizing opportunities to refer clients for additional products and other lines of business. The role also requires accurate transaction processing, confidentiality, compliance with bank operations and security procedures, and collaboration with branch team members.

Requirements

• High school diploma or General Education Degree (GED).
• Ability to handle confidential and sensitive information with discretion.
• Strong mathematical aptitude.
• Excellent written and verbal communication skills.
• Strong interpersonal skills.
• Exceptional attention to detail.
• Ability to perform the essential duties satisfactorily, with reasonable accommodations available for qualified individuals with disabilities.
• Regular and predictable attendance is required.

Nice To Haves

• Experience in a cash handling role.

Responsibilities

• Process deposits and loan payments, cash checks, process savings withdrawals, record night and mail deposits, sell cashier’s checks, and redeem savings bonds.
• Answer clients’ questions in person and over the telephone.
• Process additional transactions as needed, including preparing currency transaction reports.
• Identify basic cross-sell and referral opportunities by answering inquiries, informing clients about services and product promotions, determining client needs, and directing clients to a banker.
• Use 360View to record activities, incidents, and referrals to business partners and other lines of business.
• Process consumer credit card applications.
• Complete special client requests, including closing accounts, ordering checks, exchanging foreign currency, providing special statements or copies, completing referrals, and performing safe-deposit box procedures.
• Reconcile the cash drawer by verifying transactions, counting and packaging currency and coin, submitting excess cash and mutilated currency to the vault custodian, and maintaining appropriate cash supplies.
• Comply with bank operations and security procedures, including participating in dual-control functions, maintaining client traffic surveys, auditing other teller currency, and assisting in certification of proof.
• Maintain client confidence and protect bank operations by keeping information confidential and cautioning others regarding potential breaches.
• Enhance job knowledge by attending training sessions.
• Support client service and bank success by welcoming new or different requests and helping team members achieve results.
• Demonstrate basic product knowledge and proficiency with client-facing systems, and complete work accurately with minimal errors.
• Participate in volunteer activities.
• Perform other duties as assigned.

Benefits

• Generous paid time off (PTO).
• Paid federal holidays.
• Child Care Assistance Program for eligible dependents.
• Exercise reimbursement program for employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED