Teller

Peoples Bank • Newark, OH

18d

About The Position

The Teller provides excellent customer service in accordance with Peoples Bank policies. This sales and service role opens deposit accounts, processes complex teller transactions, sells bank products and services, assists with account maintenance, resolves customer service issues, and identifies additional customer needs for referral to the appropriate business partner. The role supports branch goals while delivering industry-leading service.

The Teller is expected to act with integrity and professionalism, protect customer confidentiality, work reliably according to the schedule designated by the manager, meet performance and referral goals, and contribute to a positive, collaborative work environment. The position may require travel to internal education and meetings, including overnight stays in some circumstances, and travel to fill in at other branches as needed.

Requirements

• High school diploma or GED.
• At least one year of related customer service experience.
• Daily reliable transportation.
• Ability to work in a fast-paced environment with a high degree of accuracy and attention to detail.
• Proficiency in basic computer operations and standard applications, and ability to quickly learn and navigate job-specific software.
• Excellent verbal and written communication skills.
• Positive and professional attitude.
• Proven ability to work as a team player.
• Trustworthy and confidential behavior.
• Ability to stand consistently while performing the role.
• Ability to bend or squat as needed to access night drops, coin machines, vaults, ATMs, or other branch equipment, depending on branch setup.
• Ability to lift up to 25 pounds consistently.
• Ability to travel for internal education and meetings, potentially including overnight stays, and to fill in at other branches as needed.

Responsibilities

• Deliver superior customer service with a friendly demeanor, a can-do attitude, and a willingness to help.
• Develop and retain the customer base; greet customers by name, understand account ownership, and respond promptly to correspondence and problems.
• Keep customer business confidential and maintain a position of trust and responsibility.
• Receive checks and cash for deposit, verify deposit amounts, and examine checks for endorsement and negotiability.
• Process complex, multi-step teller transactions.
• Research customer issues, identify helpful organizational resources, offer solutions, and follow up with customers on resolutions.
• Initiate conversations to uncover customer needs and refer customers to platform associates within the branch.
• Make weekly sales calls by phone or Zoom to clients or prospects, record activities in Salesforce, and meet branch calling goals.
• Meet or exceed sales referral goals established by management.
• Maintain a working knowledge of the bank's products and services.
• Maintain balancing and error records in accordance with policy, identify and correct outages, and seek help for more difficult errors as needed.
• Follow operational standards for security, risk management, and compliance.
• Complete required training on bank and branch policies and procedures.
• Work scheduled hours designated by the manager to support branch operations and client needs.
• Meet Retail Branch Standards, including the dress code.
• Perform special projects as assigned.
• Travel to internal education and meetings, which may include overnight stays, and travel to other branches as needed.

Benefits

• 401(k) retirement plan with employer match.
• Employee stock purchase plan.
• Education assistance programs, including student loan and tuition paydown or reimbursement.
• Paid vacation and holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED