Teller

Westamerica Bank•Novato, CA

25d

About The Position

Westamerica Bank is seeking a Teller to provide quality customer service and promote the sale of bank services and products. The role operates under direct supervision and is scheduled for 40 hours per week. The Teller supports customer transactions, sales referrals, branch operations, security, and regulatory compliance while meeting the bank’s service, accuracy, and attendance standards. The employee generally works in an office environment, though duties may occasionally take place outside the typical office setting. The role may involve occasional exposure to moving mechanical parts, and the usual noise level is moderate. The position requires frequent communication with customers and coworkers, handling office equipment, and extended periods of walking or standing.

Requirements

Good customer relations skills.
Basic math skills.
Ability to accurately count and dispense funds.
Ability to clearly communicate and write, and to hear and talk with coworkers and customers.
Ability to use hands to finger, handle, feel, or manipulate computers, calculators, phones, and other office equipment.
Ability to walk and stand for long periods, and occasionally reach, sit, stoop, kneel, or crouch.
Ability to occasionally lift and/or move up to 25 pounds.
Close vision, distance vision, color vision, peripheral vision, and ability to adjust focus.

Responsibilities

Deliver the bank’s five points of service to external customers and adhere to QIS standards.
Communicate effectively with coworkers and contribute to team success.
Promote bank services, meet the average monthly referral goal of $110 per FTE, and cross-sell suitable products and services to customers and prospects.
Contribute to key initiatives and, at the direction of the CSM, make outbound sales and service calls to customers and prospects.
Meet accuracy and compliance standards, follow bank policies and procedures, and keep cash differences, operating losses, and BSA errors within established limits.
Follow control-consciousness policies and branch security procedures for opening, closing, and branch operations.
Support daily operational tasks under the direction of the CSM, which may include Branch Capture processing, certifications, cash shipments, and balancing the ATM and vault.
Meet attendance guidelines and exercise sound judgment in protecting bank assets while providing customer service.
Respond constructively to feedback and take responsibility for the quality and quantity of work.
Complete regulatory tutorials and correctly answer regulatory questions during audits or branch reviews.
Accurately count and dispense customer funds, recognize cross-selling opportunities, respond positively to challenging customers, and maintain service standards.