Teller

Indiana Members Credit Union•Indianapolis, IN

20d•$18 - $19•Onsite

About The Position

As a Teller at Indiana Members Credit Union, you will serve as a primary point of contact for members and help provide a positive, efficient banking experience. You will accurately and securely process financial transactions, maintain cash-handling procedures, and follow regulatory compliance standards. You will also identify members’ needs and provide information about the credit union’s products and services to support member satisfaction and retention. The role is based in a retail branch. It may require standing or sitting for extended periods, viewing a computer monitor for extended periods, handling and operating equipment and objects, reaching, and carrying or lifting up to 25 pounds. Travel is minimal to none. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

High school diploma, GED, or equivalent.
Previous cash-handling and customer-service experience.
Fluency in English.
Basic computer and technology skills.
Attention to detail, adaptability, flexibility, and organizational skills.
Excellent interpersonal and customer-service skills.
Honesty, accountability, and the ability to maintain confidentiality.
Ability to become skilled in the core system, CRM, and imaging system after training.

Responsibilities

Process member transactions, including deposits, withdrawals, loan and credit-card cash advances, loan and credit-card payments, money orders, cashier’s checks, corporate checks, and wire transfers.
Update member accounts, address member problems and complaints, and promote other products through cross-selling.
Complete payroll deduction and direct deposit forms.
Access safe deposit boxes when applicable.
Handle and maintain the security of large amounts of cash.
Communicate with back-office departments for assistance and member requests.
Open and close accounts and certificates.
Create or order ATM and debit cards for members.
Process stop payments and print member statements and account histories.
Perform remote capture of checks.
Balance the cash drawer daily.
Assist with night deposits and ATM deposits.
Perform other branch duties as needed, including counting cash deliveries, balancing the ATM, filing, keeping the teller area and branch clean and organized, assisting with end-of-day duties, and stocking the lobby with supplies.