Teller

PNC•Louisville, KY

20d•Onsite

About The Position

At PNC, employees work together to deliver a strong customer experience and contribute to an inclusive workplace. This Teller role is part of PNC's Retail Branch organization and is based at the PNC Tower in Louisville, Kentucky. PNC operates as an in-office company; candidates are encouraged to discuss workplace expectations with their recruiter and hiring manager. PNC will not sponsor employment visas or participate in STEM OPT for this position. The Teller delivers customer interactions intended to improve financial well-being and build customer loyalty, while identifying opportunities to deepen customer relationships. The role processes customer transactions, explains available options, connects customers with appropriate products and services, and completes teller and branch operational and maintenance transactions accurately and efficiently. The employee follows applicable policies and procedures and exercises sound judgment within established limits.

Requirements

Prior experience is not required.
A university or college degree, high school diploma, or GED is not required for roles at this level; comparable combinations of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
Demonstrate appropriate knowledge, skills, and abilities for the role, including customer focus and risk management.
No required certifications.
No required licenses.
No required or preferred language assessments.

Nice To Haves

Accountability
Banking
Client loyalty
Customer experience
Customer service
Identifying opportunities
Leveraging technology
Proactive sales
Accuracy and attention to detail
Addressing customer needs
Knowledge of banking products
Digital awareness
Effective communications
Fraud detection and prevention
Managing multiple priorities
Matrix management
Problem solving
Understanding customer needs

Responsibilities

Deliver a customer experience focused on customer financial well-being, loyalty, and increasing share of wallet.
Process a variety of customer interactions and educate customers about alternatives for their financial transactions.
Identify banking opportunities through customer conversations and make appropriate referrals to branch staff.
Perform lobby engagement activities and position PNC products to meet customer needs.
Educate customers about managing financial transactions using technology, tools, and resources.
Use product and procedural knowledge to resolve customer problems.
Follow policies and procedures and demonstrate sound judgment within established limits.
Complete teller and branch daily operations and maintenance transactions efficiently and accurately.
Assess and manage risks associated with business objectives and activities in accordance with PNC's Enterprise Risk Management Framework.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, depending on eligibility
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension plan
Stock purchase plan
Dependent care reimbursement account
Back-up child and elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select fully paid programs
Wellness program with financial incentives
Maternity and/or parental leave, depending on eligibility
Up to 11 paid holidays each year, depending on eligibility
9 occasional absence days each year, unless otherwise required by law
15 to 25 vacation days each year depending on career level and years of service, subject to eligibility